Follow-up: the owner of the practice called me very shortly after posting this review, and offered to retrain the staff and ensure that this never happens again. She even offered to personally give me a follow up cleaning which I will be doing in a few months. Revising my review to 4 stars ———————— Original review ———————— I’ve been here a few times so far, the first couple of times were to perform an dental SRV, followed by a routine cleaning. The first session of SRV went great, however the second one not so much. The person performing the SRV added numbing cream to the wrong side of my mouth, and argued with me when I tried to protest. After they checked the files they realized they had the wrong side and numbed the other side as well, leaving my entire mouth numb. However, despite this and the anesthetic the SRV was incredibly painful and ended up drenching my shirt somehow with all of the spillover water. Horrible experience. My entire mouth was numb for the rest of the day. I had hoped that this was just a bad SRV experience, but I just went back for a routine cleaning (by the same hygienist) and was berated for poor dental health and drinking coffee (despite flossing every day and brushing every day). Boston Smiles advertises as judgement free so I was surprised. I would be willing to overlook this but the cleaning ended up nearly as painful as the SRV procedure, and was told that it’s painful because I don’t keep my teeth clean. I’m not sure if the pain is warranted but I don’t appreciate the attitude from the hygienist, it felt like I was being punished with an extra painful session.

Excellent care, great professionals. I live in West Springfield but I choose to care my dental health in this place in Boston because I know they are reliable. I recommend Boston Smiles 100%

DO NOT GO IN THERE!!! Today I came out of here in pain and tears! I cracked a tooth last week (large filling, an old root canal, and a small part of the tooth surrounding it broke). The day after the procedure, my tooth pain started. Now, based on the voicemail she left me today, I know that it was not the correct treatment. In the voicemail, she says that with an old root canal, when they open it, it gets infected (then why did you open it??). The doctor herself did not come to the appointment today. Another person came and started removing the top part of the tooth WITHOUT any X-ray. He just did some eye examination and kept telling me to bite. I told him several times that biting was too painful for me, but he didn’t care. I asked, “Is the tooth abscessed or infected? I feel my heartbeat around the tooth.” He said no, I don’t see any infection. Then he left me lying down and went away. After five minutes, someone else came and said Let me make your seat upright. After a few minutes, the secretary came in and said we compared your X-rays (!!! Remember, they did not get any X-rays today!!) and you have an infection. I said you didn’t take an X-ray from me today. She said the X-ray that was taken on the first day. I said the tooth was healthy and had no problems that day when the doctor started working on it, and your colleague just said I don’t have any infection! She insisted that the tooth is infected. Either the tooth was infected back then (!!) which makes the doctor unprofessional for starting to work on it, or it was fine and because of her very awful hygiene, it got infected during the process, or it was not properly disinfected before filling it again." Today, after some time had passed since I left the clinic, the doctor called me and left a voicemail saying that the root canal (which I had for years and was fine) was not properly finished and that when one opens such a tooth, it will get infected!!! She also said that she did not want to put a crown on my tooth because I am in pain. She knew that I was moving out of Boston and that I was not going to continue the crown process with her. I believe that the voicemail was just documentation of whatever because when I exited the clinic today, I told them that I was going to follow up with my insurance. I am going to do whatever is in my power to show them that what they did to me was not fine. Now, I am left with $250 out of my pocket and my insurance, and a painful tooth and jaw. If you are considering visiting them, please think again.