Algonquin Smiles

I will NOT be returning to this dentist. I had an appointment at 8am and was 3 minutes late. I received an extremely passive aggressive text from the office with no context (no clue who was texting me) telling me that they “showed up early for me.” The hygienist was VERY rough even after I told her I had bad dental anxiety. She poked around in my gums for nearly an hour before the dentist came in. He put his hands in my mouth without asking or prompting and again was rough. He only looked at my teeth for two minutes before telling me I needed an over 800 dollar crown on an old root canal that I haven’t had problems with for over 10 years. STAY AWAY!!

The people here are so nice and seem genuinely interested in their patients. Wayyyy better than compassionate dental care...Edit: I still like Dr. Audrey and the new dentists in the practice. However, her non clinical staff particularly the front desk is atrocious. They kept billing me for a cleaning and I kept giving them my MetLife. They said it was denied multiple times. But they just ended up not entering the right information. When I came in to submit the claim manually myself, the front desk (black girl - just to describe her since there are no other visible POC in the front) would not let me see the billing ladies. I waited patiently and after a long wait asked for an ETA just bc I had another appt. The girl rudely kept saying she doesn't know like she is avoiding me and my question. Then she says give it a couple hours. She was acting like she couldn't be bothered. I'm voicing my frustration and no one was helping and as soon as other pts are walking in, the billing comes and ask me to come in the back. Seriously girl that's what I've been asking for from the beginning. It's outrageous. I've been giving them 5 stars every single time they ask to give them a testimony. But forget it. I'm leaving this place. Not worth the headaches the non clinical staff gives you. If you have metlife just find a different office who knows how to enter the data.

They are AWESOME!! Dr. Phan is so patient and explained everything he was doing. Shaton at the front desk was so nice and welcoming, always ready to check you in, and make you feel at home, even if you’re scared. Carlos is also amazing, doing a great job with explaining how cleanings work. Ill be going here for everything from now on for sure.