I don’t feel like the amount of money we spent on the Invisalign treatment matched up with the respect, quality, and experience with Dr Kimes. I do think Dr. Kimes has the experience and skills to be an amazing orthodontist, but because of how many clients he takes on and his attitude towards his clients, the quality suffers. When my trays were sliding on smoothly week after week and I was experiencing absolutely zero discomfort, I asked Dr. Kimes if we could increase the rubber band tension. He said this was a great idea, would speed up the movement, and proceeded to grab me tighter rubber bands from his office. The only thing is, why did I have to suggest this?? It would have been better for him to ask me how I was feeling, and for him to suggest increasing the rubber band strength. I think this issue is way more prevalent here than people realize, as Dr. Kimes and the staff get used to going through the motions and don’t provide the specialized thought that's needed for each patient. It became demoralizing after spending 10 weeks religiously wearing my rubber bands and trays to come in and find out that he needs to make a correction or just giving me a thumbs up and sending me on my way. Dr Kimes tries to spend the least amount of time with you and leaves before you can ask him any questions, while trying to dump you with his assistants whenever he can. And this problem stems back to how busy this office is and how overworked Dr. Kimes is. It is so hard to get an appointment here because of how booked up they keep their schedule. Furthermore, during my first teeth scan, the assistant rushed through the scan which led to the trays barely fitting on my teeth for the first week. This prompted me next time to instruct the assistants to go very slow and ensure a good scan, and sure enough this fixed the problem. But I shouldn’t have to be the one telling them this!!! On the bright side, the assistants at the front desk are very pleasant and occasionally you’ll catch Dr. Kimes in a good mood when he’s not too busy and it will be a good experience. And in the end my teeth turned out good, but the journey could've been smoother and more enjoyable. This place hides behind the “circle c” name while in reality they are a very average orthodontist at best.

Dr. Kimes gave amazing orthodontic care to both of my kids, and their smiles are truly beautiful. Dr. Kimes is professional, positive, and extremely knowledgeable about his field, and I recommend him to everyone I know.After another orthodontist recommended phase one braces for my then 6 year-old when she had few permanent teeth, we decided to get a second opinion from Dr. Kimes. Not only was he willing to try less invasive measures to make space for incoming teeth, he didn't charge us until several years later when she began braces. His approach paid off, and my daughter only needed braces once (at a more appropriate age, middle school) and only one extraction.Though our decade of treatment is coming to an end soon, I will continue to recommend Dr. Kimes. I am truly grateful for his patience and expertise, and my children will appreciate their smiles for the rest of their lives.

Great customer service-this is clearly a group who wants to ensure an awesome patient experience regardless of whether you can justify, afford or chose to move forward with them..my situation as an adult was not 'dire' but rather premptive and they provided several options to review. I truly appreciated their candor, openess and willingness to think outside the box..not having children (but having many friends who do) you can BET that I will be telling the story of my experience ten fold..thanks for being so awesome!