Winning Smiles - Buffalo

The staff was awesome I've tried 5 dentist to help my autistic twins an nobody could help us till I came here the dentist was the nicest guy I've seen enjoyed talking to him but aggressive enough to get the job done an won't give up on my kids like the others loved the waiting room very inviting to kids with disabilities nothing but good things to say

Beautiful and well maintained waiting room with a theater room for kids (no movies playing today) and a complimentary Keurig machine available for parents (but no K-cups, so bring your own). The staff is friendly and patient with the kids, and good patients are rewarded with tokens they can cash in at a fun vending machine after their visit.Removing a star because we checked in at 11:12 for an 11:30 appointment, but as of 12:27 we still have not been called back, so you will need to account for extra waiting time if you are taking your kids out of school or need to get back to work.

For the second time in a row I signed in on the clipboard and was completely ignored for 20 minutes. People who came in after me were checked in (without signing in on the clipboard) and subsequently taken before us. This happened with about 5-6 patients before they finally looked at the clipboard and called me up to check-in. I signed in at 3:49pm and checked in by the receptionist at around 4:13 for a 4pm appt. and was not taken until after 4:20pm. I understand the hygienist may get backed up and we have to wait but that is not at all my gripe. My discontent is 100% with the office staff and their lack of following their own protocols and being unorganized. I am truly thinking of switching dentists offices because of this. First time this happened I let it go, but now I see this is normal for them but completely unacceptable.