FACE2FACE Maxillofacial Surgery Centre

My experiences here have not been pleasant for numerous reasons but I’ll mention two. I was referred here by my primary dentist for an implant. First, with the office, I felt they kept reaffirming the cost of the procedure and the deposits needed with an insinuation that I would not be able to pay it, that was disturbing. Maybe they’ve had bad experiences with customers not being able to pay but I didn’t like it. Second, during my procedure the suction tool was metal and it hurt when rubbed up against the inside of my mouth. The doctor was rude and abrupt with her assistant, even to the point of raising her voice at them and it seemed to make them nervous which also made me nervous and uncomfortable. So, just as a heads up if you’re referred to get your surgery done here I personally wouldn’t recommend it. Dr. Gallardi was efficient, she definitely knows what she’s doing but her bedside manner to the staff and the patients could be kinder.

*avoid* this place feels like a scam, i mean look at the outside of it. i had a fractured wisdom tooth & the pain was indescribable i just wanted that one tooth removed. I was told i would have to go under to get it removed and then i was told that another one of MY wisdom tooth will need to be pulled also when i asked to be numbed to remove the one i was inquiring about doc said no it would be too difficult while you’re awake like that was my only option ( if you can’t do it just say that) the bill for the whole process was $2100 not only that the consultation is like $400 without insurance but i had insurance and it was still 140$i did get my tooth pulled just not with them premier dental in indiana did extract my tooth same day i went and it was just for $150

Dr. Gillardi explained everything in detail and didn’t rush out the room like other dentists I’ve gone to in the past. When I initially requested to have my recent procedure done and wanted it done with minimal anesthesia despite recommendations. She explained in detail why it wasn’t a good idea. Hopefully I never need another oral surgery, but if I do I’ll definitely come back.

Everyone on staff was friendly, kind and efficient. I certainly felt like I was in good hands, and Dr. Gallardi came highly recommended. All questions were answered thoroughly. The office atmosphere was calming and the waiting area was spacious. I appreciate how efficient Dr. Gallardi and her team were, so that I was as comfortable as could be during my procedure. The office followed up the next day to be sure I was healing and to answer any concerns I might have.

I live in Indiana, Been coming here for years never had a problem. Now that they Sold out to new owners and management (NEVER AGAIN.) Went there to have teeth extractions. Little short girl behind counter you could tell was in a BAD mood!! From the get go. Keep in mind I'm the one in (PAIN) It just got worse from there. Young people today have no sympathy or class but bad ways and actions. With all the pain I was In I left Went to another Surgery Center in Indiana VERY NICE and Pleasant to talk to.

Within the last 8 years or so I have gone to Dr Robin Gallardi three times for numerous extractions, and she and her staff are so good. Need I say more - three times five stars... Well I did think of something else what a clean nice large facility, so cool, clean & comfortable. The only trouble I ever had was outside trying to find the building! Well I've got it down pat now just a half a block south of Vollmer on Halsted on the west side of street. Situated off street with plenty of parking.

Just got off the phone with them...whomever they have on the phone taking care of the calls is Very Rude. She needs to have better phone etiquette, sympathy and or empathy for the caller on the end. That person is in pain. To speak so someone in a dismissive way when they are coming to you for assistance is heartless. she is clearly in the wrong line of work.

I highly recommend this place. The office staff is very pleasant and answers all my questions/concerns. The insurance specialist did an amazing job with explaining my benefits to me letting me know what is covered. I felt very comfortable and at ease here. The doctor was very knowledgeable and had good bedside manner. Overall, I would recommend this place for your surgical needs.

Staff very professional, friendly and efficient. Hardly any waitingSecond time to visit office Treated with extreme compassion and professionalismReturning patient. Staff is very efficient and friendly. Dr Robin took the time to explain every step during the procedure Oral surgery is not a personal favorite activity for me. Dr and staff make it a much better experience!!Returning patient. Staff is very efficient and friendly. Dr Robin took the time to explain every step during the procedure Oral surgery is not a personal favorite activity for me. Dr and staff make it a much better experience!!They make an uncomfortable situation a very positive experience!!

Absolutely wonderful experience from the moment I called to the end of my treatment. The front desk team is very friendly, the treatment coordinator explains my insurance in detail which I appreciate very much so that I know what to expect from my insurance, the dental assistants are very caring and talked me thru the entire procedure and Dr Gallardi is very informative! Will highly recommend to my family and friends! Great teamwork all around, you can tell they all love their job.