Billing here is deceptive and fraudulent. I went in as a new patient for standard x-rays and cleaning and to my surprise received a bill for about $250 a few weeks later. I have never had to pay for this before as my insurance covers 100% but the amount they billed to my insurance was about $800 as opposed to my previous dentist about 15 minutes away only billing $240 for cleaning and x-rays (literally the exact same service and equipment). Insurance company refused to pay full amounts because the charges are ridiculous so the dentist went ahead and sent me the bill! Called today and was told the manager will reach out to me in 5 days. To top if off the exam and x-rays that are advertised as $129 for new patients on their website was billed to my insurance as $556 and they had the excuse that it was for non-insured patients only (which it does not say on their website). Would have been cheaper for me to say I am uninsured in that case? Will reconsider my review if it is resolved as the cleaning and staff were nice but to bill nearly 4 times what my previous dentist did for exact same service is simply a scam.

My husband and I have been patients here for six years now. We both love it- they do great work and it’s a calm safe environment. We moved to the suburbs over a year ago now and we both decided to keep coming to City Smiles. I have some dental anxiety and am happy to have found a place that makes me very comfortable and not anxious to visit the dentist.

I will not go anywhere else in the city! I live in Old Town and there are ELEVEN dentists within eight blocks of my building. The drive to Irving Park is well worth my time. This is BY FAR the cleanest, friendliest and most professional dental office I’ve ever been to. My experience, however, has been strictly with Dr. Patel over the past 9 years or so. The hygienists are amazing as well! They thoroughly explain any issues I may have, what needs to be addressed and how to properly maintain my teeth moving forward. Their pricing is extremely reasonable for the work performed. Obviously I highly recommend City Smiles.