This reply from Windy City Orthodontics to my email sums it up:Thanks for completely ignoring my email. This lack of professionalism and care for patients shows what type of organization you represent. I did call yet again today and at least Ashley was able to assist me with actually scheduling an appointment. It's absolutely unacceptable to treat paying customers with no respect and not even communicate properly. We will certainly be glad to be done dealing with incompetent staff that just don't care!Thank you for providing this feedback and forwarding the email, I deeply apologize for the lack of communication and professionalism on our end. We want to ensure all of our patients are treated with the best care possible and I apologize that you did not have a great experience with our office. I completely understand your frustration and will be bringing this to Dr. Pakravan's attention so he is aware of the situation.

Dr. Pakravan and his staff are the real deal. From start to finish, they are always on top of things, super professional and friendly, and always so helpful, especially with a tight schedule like my own. The initial consult was seamless and offered me a clear vision of the treatment plan. I can’t wait for the big upcoming Braces Graduation! It’ll be a lot of mixed emotions getting these braces off, but so glad I came to the right place! Shoutout to Jackie and Liz at the front desk and Angelica at the chair! Best of the best!

Truly amazing. Dr Pakravan is awesome! He explains everything to me, the kids, made everyone comfortable. The staff is outstanding. Patient, thoughtful, respectful and just over all positive and kind. They work with your budget which is amazing! I have 3 kids so you can imagine how important that is to me. I wish I had this place for myself when I needed braces! Clean, modern, just awesome.