This reply from Windy City Orthodontics to my email sums it up:Thanks for completely ignoring my email. This lack of professionalism and care for patients shows what type of organization you represent. I did call yet again today and at least Ashley was able to assist me with actually scheduling an appointment. It's absolutely unacceptable to treat paying customers with no respect and not even communicate properly. We will certainly be glad to be done dealing with incompetent staff that just don't care!Thank you for providing this feedback and forwarding the email, I deeply apologize for the lack of communication and professionalism on our end. We want to ensure all of our patients are treated with the best care possible and I apologize that you did not have a great experience with our office. I completely understand your frustration and will be bringing this to Dr. Pakravan's attention so he is aware of the situation.

Dr. Pakravan and his staff are the real deal. From start to finish, they are always on top of things, super professional and friendly, and always so helpful, especially with a tight schedule like my own. The initial consult was seamless and offered me a clear vision of the treatment plan. I can’t wait for the big upcoming Braces Graduation! It’ll be a lot of mixed emotions getting these braces off, but so glad I came to the right place! Shoutout to Jackie and Liz at the front desk and Angelica at the chair! Best of the best!

Truly amazing. Dr Pakravan is awesome! He explains everything to me, the kids, made everyone comfortable. The staff is outstanding. Patient, thoughtful, respectful and just over all positive and kind. They work with your budget which is amazing! I have 3 kids so you can imagine how important that is to me. I wish I had this place for myself when I needed braces! Clean, modern, just awesome.

We are very thankful for the wonderful support Windy City Orthodontics has for the community of Chicago, The Girl Scouts, and the future these aspiring girls carry forward as they sell Girl Scout cookie. Windy City Orthodontics really have gone above and beyond in their charity shows without a doubt they will do the same with your smile.

I have worked as a dental hygienist for 40 years and can tell when an office is run professionally.We have received the best, most professional care from the doctor, assistants and front desk personnel. I appreciate being able to go with my niece into the operatory for her adjustments. Everyone is very friendly and the expertise in their work is outstanding.

Place is definitely very well knowledgeable in what they do. The doctor knows what’s best, but what’s even more intriguing is the fact that their dental assistants make you feel secured as well! I had a GREAT experience with Angelica she insured that the recommendation was correct even suggested double the retainers (metal & plastic) which was VERY beneficial in the long run! Making appointments with Elizabeth without a hassle is a plus! Definitely would recommend if you’re looking for a place that will have you smiling from ear to ear!

Windy City Orthodonist is the best place to greatest smile and live your best smile 😃 😀Sam and Angelica display their greatest smile as they assist Dr. D. Pakravan.The office and staff are 10 stars ⭐️ out of five.Great job and thank you very Windy City Orthodonist….

I'm an adult that needed braces and had a bunch of baby teeth that never came out, with the adult teeth impacting them from inside the gums. Complicated case. I went to three other orthodontists for consultations and Windy City is the only one I liked. At all the others I felt like just a number and a possible yacht payment. But at Windy City I felt like they really took the time to go through my case, explore my options, and personalize my treatment plan. They were very patient and answered all of my questions thoroughly. I've been coming back for a few months for tightenings, and all of the staff is super awesome. Ashley at the front desk is very accommodating of my busy travel schedule and is very nice and friendly.Overall incredible experience, and I would highly recommend.

Update: 7/7/23ASHLEY at the front desk is AMAZING! I had some cavities and a root canal mid treatment, so I’m constantly coming back and forth needing brackets taken on and off to fix these issues… Ashley does literally everything in her negotiating power to get me in and out on a whim’s notice. Literally my superwoman. 💪🏼I’ve be a patient here for 10 months.. and the staff have been nothing but amazing. Very personable and quick (which is very helpful for my busy life).I was scared to get braces as an adult, but they made it so easy. I loved that I could pick my own down payment and monthly payments.

I was an adult Invisalign patient. It was about 2.5 year treatment that never really ended. The main problem tooth started to shift 1-2 months after the attachments were removed. I went back and had a string attached to my tooth to pull it back in place but finding a date to come back in and be seen and for removal we difficult due to my work schedule and the doctors busy clinic schedule. This ended up needing to be redone and again it was impossible to be seen. The string was going to be left on my tooth for almost 3 months. I would ask the reception to talk to Dr P to see if there was a day I could come and I would never get a call back. I also had permanent retainers placed and not only if that tooth still shifting but I’m getting plaque build up and irritation around the places it is attached. Overall I’m unhappy with the appearance of my teeth and frustrated that I am unable to be seen due to my schedule and his schedule not lining up