Maestro Smiles

This place is the absolute worst place to go. my teeth needed alot of work which it was done but my front tooth bonding and filling fell out and because I rescheduled my appointment less than 24hours due to being in hospital with covid which I have proof they said they will not do my work and I'm dismissed from their office. Called many other places to see if they can fix it but no other locations want to touch work another dentist did and screwed up on. They won't even adjust my back partials that cut into my back gums for me. If your needing work don't go to this establishment they will let your teeth fall out before they help you.

My mom, who asked me to describe her situation since her English is not the strongest, has been going to Maestro smile since 2016. Her experiences have been ok, but recently she had an appointment with Dr.Ruggiere for the first time ever and was in shock with how terrible her appointment went and how incredibly rude this doctor was towards her.My mom recently got a tooth flipper done for her missing front tooth, which cost her $450, she asked them if this would be durable enough for it to last the next 7 months since she’s planning on getting a tooth implant, they stated that it should hold up. I mean paying $450 for one single tooth flipper you would imagine it would be pretty durable. Unfortunately, the flipper fell out of her mouth while she was talking and cracked. She went back into the office to see if there was a way to patch it up and the doctor stated that if she wanted it fixed she would have to pay an extra $350!! She wasn’t asking to get a new one, she just wanted the portion that cracked to get patched up. $350 to just get it fixed on top of the $450 originally payed is insane.My mom tried to reason with the doctor as best she could with her broken English, but he became too frustrated with having to make an effort to understand and yelled at her stating that the $450 flipper is not guaranteed to be durable and that he wasn’t gonna fix it unless she payed the extra $350. My mom not being able to communicate her frustration in English broke down into tears, which eventually caused some of the other staff to “feel bad enough” to tell my mom that they would try their best to fix it without having her pay.The fact that she had to brake down into tears to have that option given is not ok! She hasn’t had any problems with any other doctor or any other staff member at this facility before, but she’s extremely appalled by the behavior of Dr.Reggiere and the way the whole situation was handled.

This is absolutely the best Dental Practice I have ever had an experience with. From the administrative staff who greet you at the door and help with scheduling and administrative needs in a very timely and professional manner to the dental assistants who are just awesome to Dr. Ruggieri, who is the most caring, compassionate, competent dentist I have ever had. I just can't say enough about him as a person and medical professional. From top to bottom (and there is no bottom at Maestro Smiles) they are superstars....always sharing their pure, positive, power energy to all who walk through their door. Thank you Maestro Smiles!!