Family Smiles of Commerce

Long wait. Our appointment was for 11 am, we arrived early but they did not start the wisdom extraction until after noon. I understand getting behind schedule but nobody communicated to let us know anything.Staff/dentist staff were nice.

Real rating: 👎🏾👎🏾👎🏾👎🏾👎🏾.I have gone back 3 times for Dentist Hilton to fix my fillings that he put in for me. After the last time of “getting it fixed”, I still voiced to him that there was pain when I bite, but he told me to give it 3 days and come back if it’s still not right. I have NEVER had to go back to the dentist after the first time of getting a filling and honestly it’s tiring and I feel like that should be one of the easiest jobs since it’s so common for patients to get. Some teeth I can’t even floss through because it tears the floss in half STILL! I still can’t eat on the right side of my mouth after two weeks due to the job I got. I had no teeth pain prior to my appointment with him- just a regular check up and now I regret even getting that done. I can still see cavities on the left side of my mouth too. Honestly, I am completely over going back to Family Smiles in Commerce.Edit: After my FIFTH attempt to get my fillings corrected, Dentist Hilton took it upon himself to have his DENTAL ASSISTANT Tiffany to call me to inform me that there is no dysfunctions with my fillings and that they are transferring me to another location for them to fix it. But here’s the best part… they couldn’t tell me where I was being referred to. I have to wait to get the letter in the MAIL. Hilton CLEARLY does not uphold his word with his patients and if he messes up your mouth he will not fix it. He will also pass his dirty work over to his DA instead of him being a man and handle it himself. He will charge your insurance for every attempt to correct his wrongs, and if he can’t figure out what he did wrong he will throw you to the wolves. NEVER GO HERE! I 1000% regret scheduling a CLEANING with them. I went in with absolutely no teeth pain and now I haven’t been able to eat on the right side of my mouth for a month and it’ll be longer if I have to wait for a letter in the mail, and get scheduled before the holidays.

DO NOT USE/BEWARE. Initially went in to get a dentures plan and was told by the staff that it would be $2600.00 on the 19th of Sept., then it increased to $4,241.00 on the 25th of Sept. then the day before the procedure we are told that insurance is not covering it they need to file with the medical insurance. We were already charged for the temporary and told that they would be in so that my husband wouldn't be without teeth. Now we are told that they knew for weeks that the impression was bad and did not call him to reschedule. The day before the procedure we are now trying to deal with this. We have asked for the dentist/owner to call us since 09.19.23 and to date not one call back.