Sun Ridge Smiles

Just left the office and I have to say it was a very pleasant visit! From checking in to out. Receptionist was lovely and the assistant who took my xrays was fast. Im sad i dont remember everyones names but the whole staff was awesome. Isa the hygienist did a great job with the prophy and was very detailed in her oral hygiene intructions. Dr. Bains was very attentative, professional and kept it short and sweet. Alexis at check out put a smile on my face!! Thank you guys!

****Please exercise caution when considering this clinic as I didn’t see the past reviews with same issues regarding cost. *** I encountered significant issues with the administrative processes at the clinic, leading to confusion and dissatisfaction with my treatment.During my consultation, I was informed that my entire dental procedure could be completed in one sitting due to having to be off medication for a significant period of time before and after treatment. A quote for my treatment plan was provided and thoroughly explained to me at that time by Alyssa.Unfortunately, upon contacting the clinic after completing the required medical clearance form, I received conflicting information regarding the cost of my treatment and me stating I need all treatment done same day. Despite asking for the amount twice for all treatment from the staff, I was provided with a different amount over the phone, less, compared to what was communicated to me upon arrival at the clinic. I was then given a new version, which I assumed to be identical to the plan discussed during my initial consultation when they asked if I brought my treatment plan and I said no. Upon reviewing the initial plan after payment, I discovered discrepancies in the quoted amounts. At that point, I felt compelled to proceed with the treatment, despite concerns about the accuracy of the charges, as my mouth was already numb, and delaying the procedure would have significant implications for my health as I can’t afford to be off my medication for an extended period but ending up will still having to find another provider elsewhere to complete treatment that was not provided even after relating over the phone and at appointment several times.I am deeply disappointed by the service provided by the rude administrative staff at Sun Ridge Smiles. Instead of taking accountability for the discrepancies, they attempted to shift blame onto the GEHA insurance representative with whom they had spoken during my initial consultation. I was informed by the office manager that communication with the owner, who also served as the dentist I consulted with initially, was not going to happen and her would be “as far I’d get.” ****Please exercise caution when considering this clinic as I didn’t see the past reviews with same issues regarding cost. ***

BEWARE of prices change when you get to your appointment. This place will lead you into making appointments at a certain price, but will change the price when you in office for your appointment. One of the phrases they will use is “your insurance changes rates month to month” this is a lie, I recommend checking with your dental insurance first for a pre authorization bill.