White Orthodontics

Showed up for an appt. Only to be ignored by the front desk all while they continued to talk and proceeded not to even have eye contact with me or my family for the first 5 min. We were the only customers there to be seen that morning .As we were leaving, ONLY THEN did they acknowledge us and ask if we had an appt. Bad customer service, not welcoming, especially for our first time there. Never entertain businesses that don't even welcome or acknowledge you.

I scheduled an appt at the Ofallon location for 2/19/24. Was an appointment to bring my family in for a consultation. To give context we are a bi-racial family. We showed up on time and were the first patients of the day. The office did not welcome us, speak or even acknowledge that any us were there and so we just sat there. We continued to wait for them to even speak to us as they continued to talk to each other. We finally got sick of being ignored so my wife and I and the kids left. The individuals behind the desk as we were walking out the door asked one of the kids if they had an appt. Which should have been asked prior to us walking out of the door. They made no attempt to apologize or make contact after.

My daughter is 12 years old and started seeing this team 2 years ago. The first year consisted of 2 check-ins to see how her teeth were progressing. During this time they took pictures and explained an action plan. The 2nd year, my daughter had her appliance put on in August 2022. The staff is very friendly, knowledgeable, and efficient. We go in for adjustments every 4-6weeks and they are always on time and very speedy. The have an excellent reward system that motivates my daughter to take care of her braces. The only thing I’d like to improve is that they are open on Fridays. It’s not a huge deal and the service they provide really makes up for that.