Smile Hot Springs

You want a review? Great I'll give you one and it's not too pretty Yeah so lots of ppl have given you reviews that knock it out of the park. But I must tell the absolute truth about my horrible experience. Not so much with Dr. Erwin who is a fine person and an extremely knowledgeable dentist. But if he had a clue of how inept, remiss and non- compassionate staff is I think he would rethink this review for what it's worth. First off I had a very bad experience with a Gina, receptionist last year when due to really icy, cold, snowy and blustery weather had to cancel and reschedule my appointment and they were going to be closed to boot Well that was second time and she was so downright nasty and made a point to belittle me for cancelling Well right then and there i vowed to never go back. I had seen Dr. Barnett prior to that. Now let's fast forward to the present. Changed my insurance in 2024 and saw that they were a provider as ND covered basic dental work. Made an appointment. When I got there a woman named Julie consulted with me and took as couple of x-rays. Called over Dr. Erwin who I felt was a kind caring very skilled dentist. He explained to me that I needed to have 1 if not 2 extractions and then he would do a bridge. Anyway this Julie referred me to an oral surgeon who was not on my insurance and would've cost me my eye teeth me my eye teeth (no pun intended) and I told her I would, while thinking about it would do a deep cleaning. She then said she would call me back to schedule appt. Never did,! I called her 2x thereafter never did she call me back. Now I am in pain with the front tooth that has decay and needed to be extracted. I do hope that anyone reading this account would get an idea of what and who they are and they are a money making machine albeit they may be good at what he does

I had a cleaning with Melissa with a dental exam, and I can honestly say it was the best cleaning I have ever had. Dr Erwin was very thorough and asked me questions no other dentist had ever bothered to ask. The staff was very friendly and the atmosphere was light and upbeat. Everyone had a smile on their face. You will not find a better dental office in Hot Springs!!

Recently had a bridge put in and Dr. Lovelace made it painless and did an amazing job. Adriane also took care of me for a deep cleaning and she was the best! I’ve had a lifelong phobia of the dentist and always dreaded going but my experience at Smile was awesome and going forward trips to the dentist will no longer fill me with anxiety!