Family Orthodontics - Lexington

They’re so professional and sweet and very family oriented. I had to bring all 3 of my kids to my last 2 appointments due to my husband being a truck driver and weren’t at home and not once did they look at my funny, say I couldn’t bring them or asked me to reschedule. They even interacted with my kids while I was getting what I need to be done in the chair, it’s the little things like that, that I appreciate dearly!

Every appointment (3 so far) has been a great experience. The first one was a consultation and while there someone canceled their appointment and the option to move forward and getting braces on right then instead of setting up a follow up appointment was given to me. Everyone is so nice. And unlike other medical appointments, they value your time. Our last appointment from check in to check out setting up the next appointment was a total of 23 minutes. They value my time, money, and my smile. I appreciate that type of experience.

They are very unprofessional when it comes to the billing department that handles the ins claims! They didn’t add my husbands ins (2nd ins) to the dental plan with my ins. Then when I upgraded my ins policy for better coverage & lower paymts for my daughters braces. They act like they don’t know what there doing! I’ve been calling & finally made a new claim March 29th.2022. & emailed Redem my all information To update my new ins. She sent back in the old information. These ppl don’t need there jobs if they don’t know what there doing with insurance companies! Telling me it’s my ins company BCBS. And for me to wait 30-45 days! For the BCBS but it’s not them! It’s the billing unprofessional department & the ppl in the office!! Everyone needs more training at family ortho!!!