Family Smiles of Lockhart

I took my son in for ortho extractions and from the time I checked in, Janie and Juana made sure my son and I were at ease by explaining the process in detail and making sure I had no questions unanswered. The dental assistants Mackenzie and Jazzlyn were just amazing with my son and making sure he was comfortable the whole time and reassuring him that he was doing a great job. I really admire the the time everyone took to make sure we were doing well checking in with us as Dr. Leavitt treated other patients. Dr. Leavitt was very attentive and made sure the process went very quick and smooth. A big Thank You to the staff at Family Smiles of Lockhart! We can’t wait to see y’all again in 6 months!

Today was my first time at this dentist’s office, and from the moment I called to schedule, the staff was super nice and professional. During my visit, both the staff and the dentist were really friendly, making sure I didn’t have any questions unanswered. The dentist was knowledgeable and even cracked a few jokes, which was nice. Overall, it was a great experience, and I’d totally recommend it.

They called me Thursday to confirm the appt. But never confirmed or looked into my childrens insurance. Never told me there was a issue until they cancelled both of my kids appointments and said the insurance wasn't able to be verified due to it being a Saturday. The insurance they tried to verify it has been inactive for over a year and they have seen my children several times since that last insurance and I have updated my insurance couple times. Well that should have been caught during the first confirmation. I spoke to them on Thursday right before I had surgery and I ASKED If there was anything else needed they told me just to write a note for my MIL taking them in and everything was fine. Now my kids have to wait two more months be seen. Very inconvenient due to me having surgery and paying someone to take the kids. They were very rude and encouraged me to find a different dentist if I didn't like it. I do insurance for a living I know you can't verify on a Saturday it makes no sense why they would do this on a Saturday anyways this should have been caught on Thursday when I last spoke to them. But they made it seem like it was an issue on my end when I had all the information ready if they would have told me to update it I would have gave it to them in a heartbeat. But since I've updated TWICE before I didn't think that was a issue. Please make sure u update ur insurance before every appt at this location cause they won't n they will cancel ur appointment before u even get there.