Family Smiles of Lockhart

Today was my first time at this dentist’s office, and from the moment I called to schedule, the staff was super nice and professional. During my visit, both the staff and the dentist were really friendly, making sure I didn’t have any questions unanswered. The dentist was knowledgeable and even cracked a few jokes, which was nice. Overall, it was a great experience, and I’d totally recommend it.

I took my son in for ortho extractions and from the time I checked in, Janie and Juana made sure my son and I were at ease by explaining the process in detail and making sure I had no questions unanswered. The dental assistants Mackenzie and Jazzlyn were just amazing with my son and making sure he was comfortable the whole time and reassuring him that he was doing a great job. I really admire the the time everyone took to make sure we were doing well checking in with us as Dr. Leavitt treated other patients. Dr. Leavitt was very attentive and made sure the process went very quick and smooth. A big Thank You to the staff at Family Smiles of Lockhart! We can’t wait to see y’all again in 6 months!

They called me Thursday to confirm the appt. But never confirmed or looked into my childrens insurance. Never told me there was a issue until they cancelled both of my kids appointments and said the insurance wasn't able to be verified due to it being a Saturday. The insurance they tried to verify it has been inactive for over a year and they have seen my children several times since that last insurance and I have updated my insurance couple times. Well that should have been caught during the first confirmation. I spoke to them on Thursday right before I had surgery and I ASKED If there was anything else needed they told me just to write a note for my MIL taking them in and everything was fine. Now my kids have to wait two more months be seen. Very inconvenient due to me having surgery and paying someone to take the kids. They were very rude and encouraged me to find a different dentist if I didn't like it. I do insurance for a living I know you can't verify on a Saturday it makes no sense why they would do this on a Saturday anyways this should have been caught on Thursday when I last spoke to them. But they made it seem like it was an issue on my end when I had all the information ready if they would have told me to update it I would have gave it to them in a heartbeat. But since I've updated TWICE before I didn't think that was a issue. Please make sure u update ur insurance before every appt at this location cause they won't n they will cancel ur appointment before u even get there.

I went in for 1 wisdom tooth to be removed and ended up getting all 3 out. Makenzie was so understanding about the concerns I had and made she I was comfortable at my apt. Dr Lovett (hoping that’s his name) took them out with no problem, apt was at 11 and walked out 33 mins later and even after the numbing wore off barely any pain. Would recommend if you’re looking for a family friendly dentist who also does payment plans.

Everyone was super nice here and I’m grateful for that. The main problem is with the procedure that was done. I had a feeling something wasn’t right with the struggle they had fitting the new porcelain crown to my tooth to begin with. The procedure was so painful! The shots in my mouth was the least painful part. It was the fitting the dental assistant was doing. She just couldn’t seem to get it right.Since then it’s never felt ok. Always painful and very sensitive, loose. So I just thought maybe that’s how it’s supposed to be…Fast forward to today and it just fell out.Around $900 later, paid on the spot and a shotty job needless to say I’m very disappointed.

I’m so happy for the professional hard work of the dentist doctor and his assistants also I’m so proud of all the new technology they use to perform the dental work!!God bless Family Smiles !!

My son and daughter waited almost 2 hours to be seen. My son was complaining the next day that they hurt his mouth and it was a very painful cleaning. Ironically, I had to reschedule my appt bc I’m a teacher and I don’t have the flexibility to go during the week so I asked for an appointment during this holiday break. She said no but then my husband called to book for my kids and they found 2 open appointments.

As new patients, my husband and I were very disappointed with the experience. We were told to arrive at 8:45am to complete paperwork, which we did, and the staff knew that we were waiting outside. They didn't open the door until 9:03am and when they did, all of the staff were sitting around chatting. After completing paperwork, we were brought into a room where I received x-rays first and then my husband. The x-ray technician was very nice and professional and the equipment was very good. That experience was fine. When the exam started it was unclear what the qualifications of the person who was working on me were because there was no introduction and the person (male) was scraping but also asking questions about history. I had to ask him if he was the Dentist because as he was wrapping up he said that the other person would finish up with my polishing. I asked if that was the cleaning?! He said that I do a good job flossing and that was all that was needed. He did some scraping, but in no way did he do a thorough "cleaning" during the exam. It lasted no longer than 5 minutes from start to finish. He told my husband that he would have to come back for his so that he could be numbed due to some long drawn out medical term that he failed to explain in layman's terms. My husband has had regular cleanings for the past 10 years and never once did the hygienist have to numb him for it. He also had a long list of things that my husband would have to address which our previous dentist never said had to be done. There was also discussion about expensive bridges or partials and if he wanted a referral that could go anywhere from inexpensive up to $6000. It was very impersonal and rushed. When I asked for a summary of what was done, I asked if this was regular practice in Texas as we just moved to the State and they said "no, that their hygienist left in May". I fully understand and sympathize with the fact that they are shorthanded, however, this information should have been fully disclosed prior to our appointment for a check up and a cleaning. I just wasted one of my two cleanings for the year tat insurance covers due to this. I did not get a cleaning at all, and my husband was going to have to come back and have to pay more than a standard cleaning because the dentist doesn't have a hygienist. I feel that is borderline fraudulent. We will be looking elsewhere for a dental practice that has a hygienist. Disclosure and introductions and explanations of what is going to happen during the appointment should have occurred. We won't be back.

I had a good experience . Everyone was very nice and helpful. The doctor explained things well and I had very good service..I recommend it to anyone in need of dental care. Second appointment I was very dissatisfied with dentist and service. He did a bad job trying to distract a tooth, and it broke in pieces. Had a lot of pain. He referred me to oral surgeon.

WAS VERY DISAPPOINTED!!!WAY BEYOND UNSATISFIED!! IF I CAN LEAVE NO STARS I WOULD, DON'T EVEN DESERVE THE ONE STAR, WITH MY HUSBAND'S VISIT TODAY. HE WAS SUPPOSED TO HAVE GOTTEN AN EXTRACTION TODAY, WE SHOWED UP ON TIME, THEY DID EVERYTHING ELSE OTHER THAN WHAT WE ASKED THEM TO DO, WHICH WAS THE EXTRACTION. MY HUSBAND LEFT IN PAIN STILL IN PAIN AND WHEN ASKED IF HE CAN GET SOME PRESCRIPTION FOR PAIN THEY RESPONDED THEY WERE NOT ABLE TO GET A PRESCRIPTION OUT FOR HIM BECAUSE THE DOCTOR WAS TOO BUSY.TO THE OWNER, I WILL NOT be WASTING ANYMORE TIME ON CALLING YOU TO GIVE YOU INFORMATION ON MY VISIT. YOU SHOULD BE REACHING OUT TO US ABOUT OUR BAD EXPERIENCES.