Lisenby Orthodontics

The service was great, however for billing purposes I am going to stand by this review, I am still being charged for services that was paid in full by my daughter and still have not reached a resolution. I was told that someone would follow up and they have not. I don’t mind paying for services rendered but to have to pay for services and they have already been paid for and not to have this resolved in a timely manner is not the type of service that I appreciate.

After being referred to this office by my dentist and my husband completing 2 years of invisaligne with them, I decided to go for an invisaligne consultation. I have almost perfectly straight teeth, as I went through 4 years of orthodontics care in high school. I just wanted to tweek a few things. The consultation took 2 hours, mostly because Dr. Lisenby wanted to tell me how awful my teeth were, how I needed to whiten, and he showed me 45 minutes of other cases unrelated to mine. After all that, I was asked to come back in 3 weeks to get a price! I went through the appointment patiently. As I left the office, I was sent a text to review my appointment. The following was my review "Better time management. I wasted almost 2 hours for a consultation. Listen to the customer. Give the bottom line. Not everyone needs to hear about all the other cases you have dealt with. Be more positive. Not everyone wants to hear you tell them how terrible you think their teeth look just because you are trying to sell products." A week later, the office called to let me know they appreciated the review and would be severing our patient/ doctor relationship at this time! SERIOUSLY?! They cannot handle constructive criticism.

Awesome consult with Dr. Lisenby and his staff. I'm excited about the dental work my child will receive and I look forward to the outcome. Thanks for making sure we understood the procedures and why she will need them.I appreciated you taking the time to consult with us. I will definitely refer your business to my friends and family.Thank you again!Sabrina J