Matteson Orthodontics

My son is getting his braces done with Dr. Shah and I have been so pleased with how gentle and friendly he is with my kid. The entire team is very friendly and provide a relaxed atmosphere for the kids. They are very thorough with their work and I would highly recommend anyone that is looking for their kids’ orthodontic services to this team.

My son started his braces journey back in May of 2023. I have seen such an amazing transformation in him that it encouraged me to finally step up and get braces as well. It's something that I had wanted to do for many years and never did until now. All the staff are so welcoming. It's definitely a place I would and have recommended to others!!!!

I will start by stating what I do like about this establishment. Appointment scheduling was simple and convenient. The aesthetics are pleasing and inviting. The overall hygiene was clean. My cons, however, relates to the character and professionalism of the orthodontist and some of the staff. I found that the orthodontist did not like me asking questions for my own understanding. I was condemned when I asked why I wasn't educated on the different retainers available. I was told everyone is educated, however, when I said I wasn't and that I wasn't given an option, I was immediately confronted with his ego and this became an issue of "trust" rather than an apology. I begin to let him know its not rather or not I trust you, its about not empowering me with education and allowing me to understand the reason behind your choice as my orthodontist. He clearly felt insulted. His ego was bruised.On another occasion, I called in to request a replacement of my retainer after it had broke. I was told that I could replace it since it hadn't been a full year and that I was due 1 FREE retainer replacement and I would have to bring in the broken retainer. I called the next day to confirm, I was told the same policy and I scheduled my appointment. After I came to my appointment I was given different information and I was told I would have to pay. I was then sent to the office manager who was rude and refused to give me a copy of the policy. I was told they don't have policies or anything in writing pertaining to replacing retainers. I was then told I couldn't meet with the orthodontist after being told I could. I was given the run around. I patiently waited and explained to the office manager that this situation is a lack of integrity. She started raising her voice and refusing to rectify the situation. Once the orthodontist came in, he immediately past judgement before listening because his ego was bruised earlier on. I respectfully explained what his staff confirmed to me and that I should not have to pay. He then begin to insult me and told me to never come back to his office again. I did get my replacement free of charge. I told him the feeling is mutual.Its unfortunate! You can have a degree and a business, but you can't by character! Pride comes before the FALL!