McKinney Orthodontics

*Edit* After leaving a 2 star rating and the following review, Mckinney Orthodontics was quick to answer. Instead of getting a call the next business day (as the voicemail suggested), they called me back just a couple hours after I posted the review!! They explained they were in the Allen office that day and it was a one off thing, because they would usually at the Mckinney office on that day so Google would not have reflected the correct hours. They were able to get my daughter in and fix the wire that was sticking through her cheek by 3:30 or 3:45. Excellent customer service!!Original review: I have been trying to get in touch with this office for several hours as my daughter has a wire sticking into her cheek from her braces. It is now 1:15 pm on a non- holiday Monday. The office says it’s open on Google, so I thought I would drive here to make an appointment (incase they left their voice mail on after lunch). No one is here. Doors are locked. They are NOT open on Monday as suggested, nor is there any sort of answering services. You can only leave a message and they say they will return it the next business day. Very frustrating!

Being new to Texas, I had read many reviews and felt reassured that Dr Lofgren and his team would be a perfect fit. For the past year, every appointment has been met with great customer service and all questions answered quickly and accurately.The entire office team is always polite and kind and are able to offer several options for appointments.

We are sooooo thankful for Doctor Lofgren and his staff. Dr. Lofgren is the best orthodontist and did a phenomenal job on my daughter's teeth. She had super messed up teeth and he got them perfectly straight. Her smile is beautiful.Everyone there is so nice and kind and they always explain everything and answer any questions we had.The orthodontists and staff go over and beyond and we are super thankful for them.