MINT dentistry | Mesquite

All the positive reviews are true!I had an awesome experience!Krystal at the front desk is absolutely amazing at her job.She has a beautiful smile, she's warm, friendly, and knowledgeable. I'm a customer for life just because of her!

Today I had an appointment scheduled for 11am. I work through the week and I scheduled my off day around the appointment. I received email confirmation and text confirmation for today 02/02/24. I also received a call from someone from the front desk confirming my appointment, when the lady called me I asked her if there was some way she could verify my insurance is accepted. I looked in my insurance portal it said yes but I just wanted to make sure. She advised me that insurance verification is not done in house and that it’s done on the back end and I can come in and won’t have to pay unless I receive. Well duh I’m not gonna pay unless I receive treatment I needed the cost prior to coming in but whatever. I get up here this morning at 10:45 because I received a text saying coming in 15 mins early to fill out new paperwork. Not only am I sitting in the lobby till past 10:45 but the front desk lady comes and says they don’t have an appointment scheduled for me, they can fit me in but it’s going to take a while and my insurance is out of network. SUCH AN INCONVENIENCE CAUSE I HAD THINGS TO DO THAT COULDVE BEEN DONE BUT I CHANGED MY SCHEDULE TO ACCOMMODATE THIS PLACE, and my insurance is out of network wow. Have a great day but make sure if your a new patient you have to stay on them to do their job.

The front desk person was not friendly at all. No customer service and the dentist was like in a hurry and felt like he was just guessing when I was asking questions. I did not feel comfortable or welcoming in this office.They need to smile more, be more friendly to their patients and it all starts at the front desk. The guy in front has a big ego. The area around is so sketchy. Not comer back to this office