MINT dentistry | Mesquite

All the positive reviews are true!I had an awesome experience!Krystal at the front desk is absolutely amazing at her job.She has a beautiful smile, she's warm, friendly, and knowledgeable. I'm a customer for life just because of her!

Today I had an appointment scheduled for 11am. I work through the week and I scheduled my off day around the appointment. I received email confirmation and text confirmation for today 02/02/24. I also received a call from someone from the front desk confirming my appointment, when the lady called me I asked her if there was some way she could verify my insurance is accepted. I looked in my insurance portal it said yes but I just wanted to make sure. She advised me that insurance verification is not done in house and that it’s done on the back end and I can come in and won’t have to pay unless I receive. Well duh I’m not gonna pay unless I receive treatment I needed the cost prior to coming in but whatever. I get up here this morning at 10:45 because I received a text saying coming in 15 mins early to fill out new paperwork. Not only am I sitting in the lobby till past 10:45 but the front desk lady comes and says they don’t have an appointment scheduled for me, they can fit me in but it’s going to take a while and my insurance is out of network. SUCH AN INCONVENIENCE CAUSE I HAD THINGS TO DO THAT COULDVE BEEN DONE BUT I CHANGED MY SCHEDULE TO ACCOMMODATE THIS PLACE, and my insurance is out of network wow. Have a great day but make sure if your a new patient you have to stay on them to do their job.

The front desk person was not friendly at all. No customer service and the dentist was like in a hurry and felt like he was just guessing when I was asking questions. I did not feel comfortable or welcoming in this office.They need to smile more, be more friendly to their patients and it all starts at the front desk. The guy in front has a big ego. The area around is so sketchy. Not comer back to this office

Never listen to the radio's advice! My issues were so horrible that I've considered calling my attorney. DO NOT GO HERE! A reminder of the time your mother told you not to touch the hot iron and you did. This would be one of those times a hard lesson learned. The only thing that keeps replaying in my mind is You can go now and the assistant walks off. I had white stuff all over my mouth while it's numb up to my nose. The entire time the dentist operated he hushed and puffed as if he was irritated. I'm not sure if it was by me or the assistant. He kept asking her for tools she didn't have and had to call for. I was there from 9 am til 2 pm for one tooth to be repaired. I was overcharged for X-rays. Yes, over $400 to be exact. My insurance had a waiting period for what I needed. I could understand that but why waste MY money on X-rays? I asked the representative at the front for the number of the insurance and was told to look it up after she refused to call them herself. There is no customer service. I didn't realize I was walking into such an unhappy place. When I'm called the insurance I was told the dentist is not in network BUT they have dentist that are within network. The rep simple told me that doesn't matter and it's the price for everyone. I'm in pain so I continue. I will file a BBB complaint also. At one point I could see my tooth and the blood around it. They kept taking pictures to make them look acceptable so honestly, I'm not even sure if the procedure was done correctly. I walked out with a twisted numb mouth and nagging pain. No one cared. Please let this company diminish like so many who have lost their integrity

This location is always running behind schedule which means they overbook themselves often. They will call you when they are ahead of schedule I advise that they implement also calling when running behind schedule.Also supervisor is very rude when explaining that you can’t wait because of work he has a smart rebuttal every time. Will be so glad when I’m done with my visalign treatment I will not be returning after.

First let me say I love Mint Dentistry's atmosphere in the office they go the extra mile to make sure the patient is comfortable and not intimated.That being said they don't do anything to prevent wasting the patient's time. I called at least 3 different times PRIOR to my appointment to make sure they were able to verify my insurance (since I had just gotten it ) and to verify that they were IN NETWORK. The last call was the morning of my appointment. I called again because after being told twice by 2 different people prior they would call me back letting me know if they were able to verify it or not. They didn't but that's not my issue. Literally the last question I asked was are you all IN NETWORK? She responded "yes ma'am". Perfect all is right with the world.I show up to my appointment early and on time for them to go through taking x-rays, ect just for them to pull the Okey doke and instead of getting the cleaning I was expecting they send in the person to break down the costs and why it was so high because they are OUT OF NETWORK. I was so frustrated and defeated because I literally called at 3 times over about a week and half time period to prevent this exact moment just for it to happen anyway.They tell you anything to get you into the office and bill what they can just to deliver disappointment smh. Because had someone either actually called back with that information I would've been disappointed to have to cancel my appointment yes because I do prefer MINT but if they aren't IN NETWORK what can you do but find a dentist who is.They've done this to me before about 2 years prior. They let me make the appointment let me come in just for them to tell me they are OUT OF NETWORK. Which is why this time I called to try and prevent this from happening again. At this point I'm just not even going to try again I'll have to try and find a new dentist all together even if they are IN NETWORK in the future smh.

My son had an appointment. He was taken to the back but forgotten. He didn’t get service until I spoke. I spoke up because it was taking so long, and it was NOT croweded. When I spoke up, I was escorted to the back and he STILL hadn’t been seen by the dr and over an hour had passed. The clinic guarantees free teeth whitening, I had to ask for it. The office manager was very rude. I had a credit for that particular clinic. I’ve declined from future dental services from the facility. I asked about a refund of the credit…that was at least 5 months ago and I’m still waiting.

I thought about giving a three because the wait time was ridiculous. I’m giving a four because the procedure itself went great but instead of having them do the fillings on the cleaning day I rescheduled because they said it would be a wait that day because they were busy. I made the appointment for two weeks out for both me and my grand daughter with expectations that it wouldn’t be a wait. Our appointments were at 10 a.m. I complained at 10:45 a.m. Someone came to talk to me at 11 a.m. and said it would be another 20 minutes. They got me in and I finished up about 12:30 with two fillings only to find out that they had not started on my grand daughter whose appointment was also at 10:00 a.m. They finished her two fillings at 1:15 p.m. I wasn’t expecting to be there over 3 hours for a couple fillings. We saw two different doctors. They explained to me that they had a lot of early appointments and run late for people who have appointments around 10. They should have said that when I made the appointment.

In the past, I have had some excellent times at Mint, but this time I was thoroughly disappointed. 2:19 pm -Upon arrival, there was a gentleman getting a procedure done and he was extremely loud. He continued to complain loudly regarding his procedure (possible extraction- For a client to be in that much pain something for comfort should have been provided. There were multiple people in that room looking and not really assisting) I checked in at the front desk for my 230 appointment. 2:52pm- I was called back to the same room where the gentleman was for the procedure. The techs were nice although they were behind schedule. The doctor was nice and arrived around 3:12 for a quick review. The front office came in at 3:20 to review the treatment plan- it's interesting how they talk so loud and you can hear everyone treatment plan- you would think that violates HIPPA or something. I heard the gentleman next to me whole plan and how he planned to pay for it. My cleaning started at 3:40 and concluded about 18 minutes later. Unfortunately the tech hit the roof of my mouth three times. After the second time, she apologized and said it was some plaque on my tooth- I shared that my tooth is not in the middle of my mouth. I believe it was the way she was holding the double sided instrument in my mouth. Needless to say I had a sore area in my mouth for 4 days. At the conclusion, I was given the whitening gel and a cute bag. They were out of the normal toothpaste that they normally provide and only had the travel size sensitive. The front desk was extremely nice despite all the noise.It's obvious that Mint has removed all of the initial customer service during a procedure and products- branded toothpaste and flavors of cleaning products that I enjoyed there.

Made two trips just to get my time wasted the day I went for a cleaning they didn’t wanna give me my whitening trays because it was the end of the day and no one wanted to stay late and when I came back they had nothing for me and then they txt saying my trays were ready just to come and they don’t even have them. Waste of time would def not recommend this location go to another one!