Miami Bay Oral Health

This place really went down hill I used to come for my braces with the old staff and doctors was amazing I went in this week for a filling to find out it’s a whole new staff and doctor at a new location. The new staff is a little rude they don’t explain what they doing and the new doctor never said who she was like introducing herself with a name they was speaking Spanish to each other I came in because my teeth got chip they said the filling came out which I did not know until I went in the office where they talk about payments then they informed me I had 2 cavities that needed to be filled …I was like the doctor or whoever did not say that when I was in the chair but showing me a chat with it ..the payment lady was saying she just do payments and what the doctor told her I had 2 I was confused like why the doctor did not say that while I was in the room with them they seem unhappy and seem to not care.

Terrible Call Center service for scheduling appointments. I've been calling all morning and they just leave them on hold. I tried another Instagram digital channel and the same thing: 0 response and no commitment to their patients.This place started very well but the quality of service is going down every time.

Terrible service, I called during the week to make an appointment to have a wisdom tooth extracted, telling them in advance that I am pregnant, and they told me that the only thing I needed was an authorization from my OBGYN, which I got, to make me come on the day of the appointment to tell me that they can't treat me, and that I need a surgeon, when in the 5 calls I had with the place they told me that they could do it for me, telling me all the time that they could (they already had my x-rays)! And when the front desk comes to talk to me, then I tell them “so you were wasting my time coming here and scheduling me?” When the only answer she gave me was “if that's how you want to see it” it really is terrible customer service and promising things to the customer that are not! You can't be playing with people's time!