Miami Bay Oral Health

This place really went down hill I used to come for my braces with the old staff and doctors was amazing I went in this week for a filling to find out it’s a whole new staff and doctor at a new location. The new staff is a little rude they don’t explain what they doing and the new doctor never said who she was like introducing herself with a name they was speaking Spanish to each other I came in because my teeth got chip they said the filling came out which I did not know until I went in the office where they talk about payments then they informed me I had 2 cavities that needed to be filled …I was like the doctor or whoever did not say that when I was in the chair but showing me a chat with it ..the payment lady was saying she just do payments and what the doctor told her I had 2 I was confused like why the doctor did not say that while I was in the room with them they seem unhappy and seem to not care.

Terrible Call Center service for scheduling appointments. I've been calling all morning and they just leave them on hold. I tried another Instagram digital channel and the same thing: 0 response and no commitment to their patients.This place started very well but the quality of service is going down every time.

Terrible service, I called during the week to make an appointment to have a wisdom tooth extracted, telling them in advance that I am pregnant, and they told me that the only thing I needed was an authorization from my OBGYN, which I got, to make me come on the day of the appointment to tell me that they can't treat me, and that I need a surgeon, when in the 5 calls I had with the place they told me that they could do it for me, telling me all the time that they could (they already had my x-rays)! And when the front desk comes to talk to me, then I tell them “so you were wasting my time coming here and scheduling me?” When the only answer she gave me was “if that's how you want to see it” it really is terrible customer service and promising things to the customer that are not! You can't be playing with people's time!

You get what you paid for and remember they’re not orthodontist! I also make the same mistake didn’t read and I didn’t know anything I have bone loss which they never told me about it and they just decided to get me into the treatment which it didn’t work at the end .luckily I didn’t lose any tooth They are nice people but don’t have the right knowledge for being a real dentist 3 years of treatment for no reason . Now Iam going to a periodontist to get treat it for the bone loss and after a couple of months I’ll be ready to get some new braces to a real orthodontist MR zambrano. I’ll spent more money this time but it will be worth it at the end . So Guys don’t make the same mistake I did read carefully get some knowledge before to take any decision. Remember they’re your teeth not theirs at the end no one cares but you. also there is not way they have all those stars . I believe they got all those ratings by giving out free adjustments to whom ever put a positive review on their website

Save your money and go to a legit orthodontist. This place will try to rip you off in any way they can. Sloppy job and you don’t even get to see the actual orthodontist. Everything is done by a Dental Hygiene/ Dental Assistant. I’m sorry but they were not in school /trained for that. It seems cheaper for paying $300-$400 to have braces but they will charge you for anything possible. At the end it’s not that much cheaper than anywhere else. Such a waste of time and money! I came in to put my bottom on and was told I had to have it clean beforehand even thought I just had it clean a month ago to put the top on. They said it’s “mandatory”. Of course they charge $40 for cleaning. The Hygienist/assistant put the bottom in for me without cleaning it. I still got charge $40 cleaning fee because she thought “ the other person cleaned it for me”. How did that happened if I was with her the whole time? Didn’t even try to return that money and told me they will clean it next time I come in. How is it still mandatory if you already put the bottom on without cleaning it to begin with? The wire already came lose 2 days later. I addressed the issue today to them to just be told “ok”. I asked to see the orthodontist today when I come in and was told “she’s not here” then she only came into the room with an attitude after I had said I want to take them off. They only want your money with no intention of fixing your teeth. I had mine taken off after a few months without even a slight change! I also had to pay $500 fee for them to take it off. This place is a scam!

WARNING WARNING this is a dental office not orthodontist office. They don't make this clear at all until they've already started work on your teeth. Don't make the same mistake that I did. There's no way that all these five star reviews are legitimate. Make sure you thoroughly check any papers they give you to sign. Check the other negative reviews and reviews from websites other than Google if you are thinking about using their services.

I've been coming here for years and it's only because of their prices . Their prices are affordable but they certainly lack professionalism and lied about my teeth condition. I don't recommend this orthodontist office to no one . I had to pay for the removal and my treatment was over . When I went in to pick up my retainers the dentist didn't come to the room and tell me no instructions on the retainers or anything .

As a parent of three teens, they always want to have the most beautiful smile, after months of researching all over south Florida, I came across Miami Bay Oral Health. I debated wether to call or text, I went ahead and texted them, I was speechless with the amount of professionalism and customer service they have, was able to book a consultation appointment with 24 hrs. When I arrived at the practice, I was amazed on how effectively and efficient their check-in is. The staff is top notch knowledgeable and work as a team, family oriented. The Orthodontist is the most down to earth loving professional I have ever met in South Florida, and the saying of open door policy when it comes to Office Manager…Wow she puts the cherry on top of the icing, she is loving, respectful, and her best quality is she listens and places close attention to the patients and families needs. The front desk are very welcoming and answered all of questions and concerns. This review is not paid advertisement, my daughters are real patients of Miami Bay Oral Health, and I a a proud parent to say, not only have their smile changed, but their confidence and bucal health. Team Miami Bay Oral Health, keep making the difference in South Florida and treating each other with love, respect, empathy and compassion.

This place is the worst dentist office. These people only cares about money. Go somewhere where people actually care because they don’t. You have an appointment and you could be waiting Almost two hours before seeing someone. I believe the people there is also people that are practicing on your teeth. I will never recommend this place . Mind you I’ve been with them for 6years and now I had to start over with a new dentist and orthodontist so don’t waste your time 😑

Excellent attention from Samuel, very attentive and slow when making the evaluation. Thank you!If I could I would give 10 stars!!! Gabriela is an excellent general dentist, she managed to save one of my teeth that I thought was lost due to root canal treatment and she solved it so simply and effectively.I am very happy with the attention and professionalism of both! This will be my dental clinic from now on. Thank you!