Milestone Orthodontics

Finally deciding to fix my teeth, I ventured into Dr. Milestone's with my aunt (a dental hygienist) to see what options I had. My first instinct was Invisalign, but in the end, armed with information from my very thorough consult, I chose the real deal! (Nothing against Invisalign, was just not my jam, but they do have it here also!) LightForce, a custom set of braces, were applied once I set up my appointment. Toni guided me through the insurance and financing options. As an adult getting braces the coverage was limited and I was happy to be able to finance with reasonable monthly payments. Every appointment, greeted by Toni or Serra, their professionalism and friendliness were a welcome sight. My first appointments were with Eva, my last day of braces appointment was with Mel, and every tech in between, were all wonderful to work with, even on days the brackets, wires or bands were being less than friendly. They made sure they didn't leave me with anything that I couldn't manage during my approx. 1.5 years of adjustments. Getting my retainer later today, and excited to have these teeth looking so great! Milestone is the place to get the right braces in your face!

How would you like to be told by your medical provider to "stop wasting your breath" &they walk away from you, during an appointment you made to express mouth pain concerns. You too can experience this outward hostility should you choose Dr. Milestone to be the provider for your Invisalign treatment. I was led to his office by social media ads for $1000 off Invisalign TX. Once paid in full, treatment may take years due to him not following the prescribed plan.My plan called for IPR in the beginning b/c of lower incisor crowding, &my teeth are triangle-shaped. Interproximal Reduction (IPR) commonly referred to as tooth stripping, tooth contouring, teeth shaving, or teeth slenderizing, narrows teeth to create space for tooth alignment. Its a common & necessary component of Invisalign. A small disc or strip goes through the contact point, creating a temporary small space. The small space closes within a matter of days & the end result is a reduced or completely eliminated dark triangle. (Google any of this for pictures to explain it).Invisalign & Milestone created a plan for me in which a small amount of IPR was necessary. Instructions from Invisalign are printed on each new bag of aligners and mine & my CLINCHECK said 'IPR at tray 2' so I initially thought it would be done upon getting my attachments on and before starting Tray 3. I was shocked when Dr. Milestone kept telling me that we'd wait until the very END of tx to perform IPR.I'm not an orthodontist but I know that's NOT how Invisalign works. In several follow-up appointments I expressed my concerns to him & office staff. I kept making additional appointments to try to explain that this was necessary for me to continue. If a plan specifically calls for IPR & you don't do it, your teeth will not continue to fit the molds. You will cause harm to your teeth & jaw by continuing to progress with your trays, if you have neglected the planned IPR. I felt silly having to repeatedly explain this to an orthodontist, that it had nothing to do with me using my chewies, but everything to do with not following the plan as it was prescribed by Invisalign.I began Jan 2021 & by July my teeth had made no movements. I knew what was wrong but he kept denying! Fast forward to Jan 2022 (a whole year of this). I told him my whole mouth was hurting because they were being stuffed into aligners that don't fit. He sent me home. This was negligent behavior. At this point it has been over YEAR since I began with Milestone. My general dentist and hygienist both told me my case would be easily rectified with a tiny bit of IPR. I think this is not a skill Milestone wishes to take on for himself.One quick glance at the Invisalign Reddit page with 70k members you will see IPR is done on just about everyone. Skilled orthos do it all the time. I made another appt to see him & pulled up a video & photos of examples of what I'm talking about. It was then that he said to me, "stop wasting your breath" & walked away from me. I was appalled. I wanted nothing more at that point to be DONE with him. I left & went to a new orthodontist, never returning back.Its known if you have teeth crowding, creating space after IPR is when you can start to see teeth move. Milestone chose to scold & gaslight me for over a year, instead of assuming responsibility. The bottom line is: moving to a new tray before planned IPR would be forcing teeth to move into spaces that don't exist yet. You'll be stuck.When expressing concerns Dr. Milestone, he will attempt to gaslight you (make you 2nd guess the validity of your concerns) in the following ways:1) Says "Use your chewies!" Yes, chewies work in the 1st couple days to help settle teeth into new trays, but if your problem is a structural, anatomical issue, (no IPR done, so no space for teeth to move),chewies won't make teeth move.2) Will tell you to wear trays an additional week or 2, also won't help for the same reasons listed above3) Will say, "Your teeth look a lot better than when you started!"TL;DR: Please go somewhere else for Invisalign.

I’ve been in this office since a was around 10 years old and I am now almost 20 and I have always had a great experience! Since I am in college, this office inspired me to study to be an orthodontist because of how great they have treated me and other patients. My smile is absolutely great because of this office and definitely recommend you go here!