ProSmiles - Plano

The doctor is good as well person who does x-rays. They both were awesome. I have issue with front office lady who was so rude. She was asking me to pay in advance for my upcoming procedure. When I denied she walked off without with her anger. I am ok to pay on the day when I come for procedure not in advance. Not sure if that is new management who collect in advance for your procedure otherwise I have never paid in advance. It is our decision if we like to pay in advance or not but staff should be professional not like walking off with anger. She didn’t give my referral which I need to go back to get it. Overall very bad service

I made an appointment several days prior and filled out all the paperwork online prior. When I got there, there was another consent form via iPad I had to signed. Not a big deal as it took only a few minutes.Two young ladies working at the front desk and acted unprofessional. Friendly but not professional. They were more chit chatting than working.Afterwards, I asked for a toothbrush to brush my teeth. I usually brush my teeth before my appointments but I was running late so I asked for a toothbrush when I got there. They looked at me like I’m crazy and told me they don’t have ones. I asked if she could check again. She stood up and went looking for a toothbrush and came back and said we don’t have ones. WOW! A Dental clinic without toothbrush. Is that how you get us to come back by not having toothbrush? “Don’t brush your teeth people!” A suggestion - get a bunch of cheap disposable toothbrush and toothpastes for your customers. In my 50 years going to t different dentists, this is the first. Other dental clinics gives you a bag that includes a toothbrush, floss and whatever else in there to promote their company and to tell you to brush your teeth.My appointment was at 2:00pm. I was running a bit late. I called at 1:30pm saying I will be about 10 minutes late. Whoever answered the phone said no problems. I got there at 2:05pm. Just 5 minutes late. I waited until 2:45pm and said I have a 3:30pm appointment. I got to go so I asked them to cancel me and make sure I don’t get charged. She looked at me and said they were about to bring you back there. Yeah right, and even so it was a 40 minutes wait so far. If you are that understaff, don’t overbooked for your benefits and make us wait. Especially when I booked the appointment and asked how long is the teeth cleaning and told them I have an appointment at 3:30pm.Ok waiting room. Pretty good location. Need new staffs. Better job of running the business. Would have been my first time there but no thank you.

For my regular dental maintenance I have been visiting Prosmiles dentist for the past 3-4 years, and my experience has been consistently positive, even through changes in management. The transition was seamless, with no disruptions in the scheduled services. The new management is making commendable efforts to uphold and deliver quality service, and I genuinely appreciate their dedication.