Braces World Orthodontics

The service in general is good but they should work on their customer service. Today, 03/25/24, I attended my appointment like every month and as time went by, I went to my appointment first and then went to the bank that is 2 blocks away, withdrew the money to pay for my appointment and returned. Sometimes they charge before the appointment and other times after, so when the girl asked me for payment I explained that I would pay after the appointment and she told me that it was not possible, that if I didn't pay they couldn't pass me, it bothered me because it takes longer I had been working with them for a year and I asked him what was the reason for not being able to pay later, he gave me a passive aggressive explanation that "if I didn't pay first the system didn't give them the option of passing me on", I told him that it seemed strange to me but Well, then I approached my husband to tell him to go for the money since they were not going to move us to the appointment but it turns out that they did move him and told him that he could pay later, when they had just told me that if I didn't pay I couldn't get through the system. Obviously it was a lie, then I realized that the real problem is because I had to pay $30 for a repair today, it seems like a complete lack of respect that for that reason they didn't pay me when I have already paid more than half of my treatment of almost 6 THOUSAND dollars always on time, they should appreciate and treat their patients better.

Excellent attention.Doctor Peña is a professional and very humane person.My respect.

Very friendly and fast attentionExcellent service 🤩👍🏼