Forest Hills Orthodontists

this place has so many good reviews but this place is a little wired because my son has braces and they just completely fell out the springs came out the glue is not stable and the brackets are not holding the wire and plus the wire is super pointy my son has cuts, and marks, in his mouth because of this and its just the lower part of his braces the upper part is fine I just don't understand why this is happening in my opinion i would not recomend this for your child or for you

Let me just point out that I ended up going here because of the telephone etiquette of the lady at the front desk. I cannot remember her name. She answered all my questions and even provided me with information that I didn't get around to asking as yet and I thought that was very thorough and professional of her. I saved the name and location of the place so that I wouldn't go anywhere else when I was ready for my procedure. But I couldn't find it when I was actually ready. So I called around to see if I would remember her voice lol. And I found her and made my appointment and now Forest Hill Orthodontist will be my spot.

Updated review 12/21/2023Just wanted to update this review since the customer service with the front desk lady is still horrible maybe even worse since I complained. When I go in person to pay the bill there is no problem because I speak English. However when my mother (knows English but has a Spanish accent) goes to pay my sister’s bill in person she ignores her and goes to talk to someone else like she did today. If your interested in this place I would recommend to go anywhere else but here. You will have a problem as soon as you complain about something. Would never recommend this place to anyone. BEWARE.Just waiting a couple more months to pay off the Invisalign and will never come back.Review 1:This review is just for the front desk lady at this office.My little sister has been going here for more than a year and we have never had any issues. The doctors are great. Last week she was scheduled for her regular appointment which is usually Thursdays after school. I received the email and text confirming and reminding me of the appointment. Now the front desk lady that’s there I’m guessing is new because the usual lady was not there. We arrive and she says she called us and texted us saying there are no doctors today. Firstly if a doctor calls the patient and there is no answer, why not leave a voicemail? Or send a text or email? Then she rescheduled an appointment for the following day and after making sure a doctor will be here we headed home. 5 minutes later she calls and says that unfortunately there are no appointments available for the next day Friday. I just don’t understand how she was able to confirm at the office that Friday was available and is now saying there are no appointments?! She rescheduled this appointment AGAIN for next Wednesday at 9:30AM after telling me to let my 13 year old sister go to the appointment alone if I can’t make it!? Does she really think I will let my 13 year old sister take a taxi alone to an appointment?……..Now hopefully we will arrive there with no issues but this was such an inconvenience and she was incredibly rude after all this being her fault. PLEASE TRAIN YOUR STAFF APPROPRIATELY!