Cool Smiles Orthodontics - Riverside

Cool Smiles provided outstanding service! They were able to do an initial consultation and put my daughter’s braces on the same day. Their pricing was very reasonable, and they even worked with me on making the initial down payment. During the time that I was in the office, each person was seen in less than a minute from the time they came in. The view from the dental chairs is also amazing and very calming for those who are fearful of getting dental work done. The entire team was very friendly. I’m so happy to have chosen Cool Smiles for my daughter’s orthodontic treatment.

Before I contracted this service, I asked what would happen in the event that I had to move and needed to cancel the contract, Annie, who assisted me at that time, told me that in those cases "they would make an adjustment and prorate the service" that I should not have for reasons logical to pay the full contract, that's how it was and that's how I signed the contract, which we all know is the same form for everyone. The fact is that the situation arrived so I notified that I had to move, with around 6 months remaining (of a 2 years contract, which I had paid the downpayment and 1 year and a half on monthly fees ) and they came up with a surprising internal "proration formula” in which practically and for a difference of only $100 I had to pay the rest of the entire contract, that is, without receiving the service!!! it was a complete scam. Also, months before moving I had asked them to evaluate my other daughter and according to their evaluation she would not be covered by the insurance "since she didn’t have a sufficient case for the insurance company to cover” they said, and If I wanted a reconsideration of the case, I had to pay a fee of approximately 200 to them to send it to be reviewed again by the insurance, after moving and looking for another orthodontic office for my daughter I realized that it was another scam, the insurance DID cover it and Cool Orthodontist only wanted to make me pay for it. I DO NOT recommend hiring such dishonest people.

Well, Cool Smiles Ortho was my 3rd and last consult for braces. I had braces 19 years ago and need them again. My case is a little more complex and I wanted to make sure I was choosing the right Ortho office. When I walked in I had a feeling I would be pleased with my experience. The staff is warm, fast and efficient. State of the art technology, and may I add Clean facility. That is a MUST.The consultation exam was super thorough. In the words of Orphan Annie, “I think I’m going to like it here” 🎶🎼