Stacey Defibaugh
Everyone is always so kind and goes above and beyond to make sure you have a great experience. I used to stay away from the dentist because it was always so unpleasant, but my hygienist Joanna helped me get over my fear by making me feel comfortable and at ease. She is the best! I live over 35 minutes away but I refuse to go anywhere else!
betty alonzo
Had a great dental visit this morning. Advanced Smile Care is the most welcoming & friendly dentist office I've ever been in. From the time I walked in, to the time I walked out I felt comfort and cared for.The Staff is super friendly. This warm & inviting energy can be felt through out the building. So greatfull to have this experience in a dental office. Not to mention the goodies they send you home with.Thank you Mrs. Betsey for the recommendation.Sincerely,Betty Curiel
Gwendolyn Whitehead
My experience with Advanced Smile Care, was a visit, I've never had with any other dentistry.Everyone in the facility was so nice, caring, attentive and warm. No fakes, just beautiful souls who care for others, the way it should be. I initially went there, very nervous, but after my experience with the doctor and staff, I'll never be nervous with my visits again. I will always be their patient and I recommend everyone to try Advanced Smile Care, you'll be glad you did. Thank you Advanced Smile Care,for accepting me as your patient.
soutxphyl
Overall another great visit! Been coming here for years, Wendy is the best, and the level of professionalism and exceptional customer service is a rarity. Only thing I wish could be different is I wouldn’t have to remember to request/mention that I participate I the “whiting for life,” program. I usually forget to mention so I don’t receive it. Not sure why the onus is on the patient to remember to “ask” at the front desk. Seems like the front desk receptionist can check patients records while accepting payment, or ask the patient if they participate in the program. This would help the patient to remember to ask for it before departing.
Paul Jimenez
Literally the best dental experience I’ve ever had. I have always done my best to avoid the dentist office, but I will never do that again now that I have experienced the team at Advanced Smile Care and Dr. Gonzalez. Excellent customer service, excellent and thorough explanations of what is happening and what to expect throughout the entire process. I highly recommend them.
Heidi Bingham
Best practice I’ve ever been to. This was my first experience with the process of getting an implant. Dr Benjamin was so gentle and talked me through it. Dr Benjamin not only text me that day after the procedure but again over the weekend making sure I was taking the medication that was prescribed for best healing practices. I always love the staff they always look up and acknowledge you even if you are not directly working with them on your care. 10 stars and kudos to you all.
Sera Rosa
Update:Jan 18, 2024: I returned to ASC to have the dental issues that had been identified corrected… it was l-o-n-g visit (no fault of theirs, I needed quite a bit of work (3 procedures) and opted to get as much of it done as possible at that one appointment.Dr Gonzalez and Mandy (assistant) were unbelievably attentive! Offered Netflix with headphones to distract me from the work they did, checking on my comfort throughout the procedures. Upon completion of what needed to be done, clear directions for care were provided by Dr Gonzalez and Mandy. More importantly, since leaving the office, I’ve experienced virtually no pain… just amazing considering it was nearly 4 hrs worth of work!Dr Gonzalez herself, called the following day to see how I was feeling after my dental visit.I don’t believe I could have had a better experience anywhere else…Kudos to Dr Gonzalez and Mandy~~~~*~~~~*~~~~I had my new patient visit (Jan 4. 2024), WOW! Such an amazingly friendly, welcoming, and efficient staff.Very high tech, transparent, and clear communication!I met so many people on my first visit, everyone from Betsy (the very first person who greeted me) to Karla (the last person I met) was incredibly nice.The atmosphere was outstanding… neat, clean, open reception area. There’s a coffee, tea, and water station available, they offer blankets and neck rolls for your comfort, and even have warm cookies ready for you following your visit…Advanced Smile Care truly tries to put their patients at ease in every way possible…Thank you Dr. Gonzalez (and everyone else I met today) for taking such good care of my needs!
Nancy Dunn
I have had a LOT of dental work through the years and advanced smile care ranks as one of the best experiences to date. The level of professionalism, care and skill set of the entire staff is highly commendable. From the moment you enter until you leave you are made to feel welcome and comfortable.I went in today as an emergency visit after one of my front teeth fractured at the gum line. After discussing my options Dr Thusu and I decided that we would try to repair the tooth with a dental post and buildup. He did such a great job, the tooth looks perfect and he made sure the fit was totally comfortable before I left his office.I don't give 5 stars to many Drs or businesses but I am happy to say they work hard to earn your trust every visit. Highly recommended.
E.J A
I've yet to meet a single person out there who was apathetic or unfocused. From the second you walk in with Betsey, who no matter how busy she is or how many clients are in front of her, remains joyous and welcoming to your cleaning or primary welcoming by the dental assistant who will get to know you, make you feel heard and understood, to the doctors whose focus is equally distributed between quality, care, comfort, and detail, to the treatment coordinator who helps you with your insurance and payments keeping you focused on your care and your financial needs, you know you have found a good place in Advanced Smile Care.Is this the most affordable dentist in San Antonio? No. Is it one of the best? Yes. Absolutely.But let's set aside for a minute the fact that they welcome you with a small gift for new patients, offer you a choice of cookie at the end of your visit, and happily provide you stress balls to squeeze, and television to watch while you're being worked on with very comfortable headphones and sunglasses to keep from being blinded by the dental light. (All of which is amazing.)Let's talk about what you're really worried about.Is the work good, does it hurt, do they communicate my problem to me, and can I afford it?Is the work good? Yes. Absolutely.Does it hurt? It takes a LOT to numb me. Like an absolutely ridiculous amount. Does Dr. Thusu worry about it? Nope. He starts working on me and if I even close to expressed that I was able to feel it in any way, here comes the injection. He jabbed me more times than I think we can count. He wanted to make SURE I was as comfortable as possible.Do they follow up if something isn't right? Yup. Does something not feel quite right after your appointment? Dr. Benjamin saw me on the fly to make sure my filling was filed down to comfort for me. She didn't make a big deal of it, she just welcomed me back with open arms and said, "Let's fix this up so it's comfortable." I was in and out very quickly.Do they communicate your problem to you? Yes. They are very honest about what is going on with your teeth. You want to know more? They'll sit and explain it to you, and when I had misinterpreted something and was freaking out about it, Kayla reassured me over the phone and made SURE my tech, Joanna, called me back and she went over it again and again to put my mind at ease.Can you afford it? They take insurance, and really, that's up to your insurance. But they do offer payment plans, which is awesome, so even if you're struggling, they will do their best to work with you and make sure you are taken care of.But here's the most important thing.Dental work is scary for so many people.It can be painful, and you're vulnerable, and you need to trust the people who are digging around in a small and sensitive area. If you don't trust your dentist, you are going to tense up, you're going to fight back (even if you don't mean to) and you're going to make the job harder.Advanced Smile Care, everyone there, makes sure you are at the most ease you can be. Their stress is not your stress, and they don't ever let it show.They have awesome technology to show your teeth in a new and special way. They focus on you. They listen to you. And best of all, they care about you.Go on, give them a try. Take a deep breath, nervous dental patients. Advanced Smile Care will help.
Cynthia Eyden
Shortly after my long time dentist retired, I found myself in need of urgent dental care. Advanced Smile Care was AMAZING! I found the efficiency, very cordial and accommodating staff, high tech facility and excellent skill level of Dr Gonzalez beyond impressive! Dr Gonzalez did a great job. Plus, I am SO grateful she went ‘the extra mile” in tracking down former treatment meds/doses. Fran and Betsey were so very hospitable. They made me feel comfortable with a new place right away! Arely was an outstanding assistant. She clearly knows her stuff!!! So a big THANK YOU to all at Advanced Smile Care for your help with a scary and challenging situation; taking care of it as quickly, effectively and comfortably as humanly possible. YOU ARE THE BEST!!!!