I am very happy to rate Dr Knox and her entire staff 5 stars. Like most people, I am very apprehensive about going to the dentist . Dr Knox and my hygienist were very compassionate about my anxiety. They took the time to make sure my experience was as pleasant as possible. I am excited about going back to take care of dental issues I have been putting off. I have already started referring my family and friends.

Amazing experience for my daughter. She got two crowns and Dr. Ding was very caring and comforting during her procedure. She spoke to me and my daughter throughout the procedure and made my daughter at ease. She treated my daughter like her own child and made sure she was doing ok through every step. She genuinely cares about her patients.

I was in town visiting my folks and had a dental emergency. The staff were all so kind and helpful to get me seen as quickly as possible. Every step of the process was handled so well. From helping ensure my Insurance was good, to the actual procedure, the customer experience was excellent. Would highly recommended this office to anyone who’s lucky enough to live in SA.

This was an exceptional experience from start to finish! This dental clinic has set a new standard for excellence in both dental care and patient customer service.From the moment I walked in, the atmosphere was welcoming and calming. The front desk staff were not only efficient and organized but also incredibly friendly. They made the check-in process a breeze (with advanced online forms) and were attentive to all my inquiries, setting the tone for what was to come.What truly stood out, however, was the level of professionalism and expertise displayed by the dental team. Dr. Knox and the entire staff were not only highly skilled but also took the time to ensure I felt comfortable and informed throughout. The attention to detail in their work was evident, and I could tell that they prioritize the highest standards of dental care.One aspect that deserves special mention is the emphasis on patient comfort. The clinic boasts state-of-the-art equipment, and the treatment rooms are designed with the patient's comfort in mind. The team goes the extra mile to minimize any discomfort, and their gentle approach is truly appreciated. Jamie, the RDH, was amazing!Additionally, the clinic is punctual and respectful of appointment times, minimizing any unnecessary waiting. It's evident that patient satisfaction is a top priority for this clinic.In closing, Smiles of Bulverde has truly set the bar high for dental care and patient customer service. If you're in search of a dentist who combines skill, compassion, and an unwavering commitment to patient satisfaction, look no further. I highly recommend Dr. Knox and her team at Smiles of Bulverde for anyone seeking top-notch dental care in a welcoming and patient-centric environment.

It was not mentioned during the postponement that there would be cancellation charges, but I was charged $35 after the appointment. If it had been mentioned during the postponement, I would have tried to make it instead of paying $35. On the other hand, I asked twice during the appointment booking and on the day of the appointment, and I was told that everything would be covered by insurance for basic cleaning. However, it was not mentioned that fluoride was not covered before the treatment but changed after I was treated. I experienced poor communication at many times during multiple visits. Very disappointed.

I tried this place out when it first opened and did not care for it. I had a bad experience my first time. I was told the procedure being performed was completely covered by my insurance. A few days later I received a phone call from them billing me. I decided to stay with them only because the dental hygienist was very pleasant. It’s been 2 1/2 years now and we have had nothing but good experiences. They have a great team. 💚

WE HAVE AN APT AT 7:30 they never showed up! Now my son is missing school bc they are unorganized. Never ever again. This place is unprofessional and puts off franchise money hungry vibes. Learned our lesson the hard way.Response to their reply is we did have an appointment that they text us about 10 times and their “dentist” didn’t show. This place is a JOKE.

Seriously the best dental experience! Every staff member was pleasant to speak with. My entire family is moving to Smiles of Bulverde. Clean, efficient, friendly, painless, and super informative.Highly recommend!

My dad hasn't been to the dentist since 2019, and was having problems with one of his fillings. So I called the last dentist he saw, and they told me it would be close to $200 for an office visit, but they wouldn't be able to see him until next week.I thanked them for their time and called my dentist - Smiles of Bulverde. They not only had a new patient special, but they got him in the same day! When all was said and done, he ended up owing nothing, because they ran it through his Humana benefits correctly!My whole family now goes to Smiles of Bulverde! From my 13 year old son, to my daughter with braces, and now my 82 year old dad!Thank you everyone at Smiles of Bulverde!

I'm glad I found smiles of Bulverde!Dr Knox is GREAT! Very knowledgeable, thorough and understanding. Spent the time to listen to my concerns and walked me through all the possibilities and avenues. I felt heard, thank you!The whole staff is very friendly and helpful 100 out of 10 would recommend!