Recently, I had an appointment with Melissa and I can’t say enough about how wonderful the experience was! From the moment I sat in the chair, her warm and friendly demeanor put me at ease. She is incredibly thorough, gentle, and professional while cleaning my teeth, making sure every detail was perfect. Melissa also took the time to explain everything clearly, offering personalized tips for my oral care that I hadn’t heard before. My teeth felt so clean, and I left the office with a brighter smile and a newfound appreciation for dental visits. If you’re looking for a top-notch hygienist who truly cares, Melissa is the best!!!!

I’ve been going to Pacific Smile for 1-2 years now and every experience with every hygienist and Dr. Heineken has been an absolute pleasure! After the appointment, Audie at the front desk is swift with checkout/setting up your next appointment. Super organized and super nice office and environment.

I love coming here! Elba always does such a great job with my cleanings and everyone is so friendly

Always a pleasure getting my regular checkup done! Pleasant conversation and extremely informative. Thanks Elba for your continued care

I had a great experience here! I needed an emergency appointment and Audie was able to get me in the very next day! It was such an easy experience and the girls in the office, especially the front desk, made this experience so quick and painless (especially since I am always nervous at the dentist!) I would recommend this dentist to EVERYONE!

I was referred to Dr. Diana Heineken at Pacific Smile Design for the installation of two Crowns. Prior to my appointment in January 2025, I was linked to their online portal to process some normal forms. Their patient portal is quick, easy to navigate and robust; far better than some of the other healthcare-oriented patient portals that have been employed across the industry. A personal mistake had me arrive over 90 minutes late for my appointment. Regardless, I was greeted warmly and professionally. Dr. Heineken, herself and her assistant, Stephanie graciously made accommodations to account for my delayed arrival. The office and operating spaces for patients are pristine, spacious and clean. It was my understanding that crowns are, at minimally, a two-appointment procedure. First, molds, X-rays and other imagery are generated. These are then sent off-site for the manufacturing of a replacement tooth. It is during the second appointment, usually weeks later, are they fitted and implanted. I invite you to let Dr. Diana Heineken to shatter your expectations. Same-day crown implants. Behind the beautiful presentation of the office are some advanced technologies and machinery. Machines one would typically find at SpaceX or a Formula One manufacturer, notably laser 3D scanners and a multi-axis milling machine. Now, the procedure involves creating a detailed (and interactive) 3D scan of my mouth. Then Dr. Heineken modeled two replacement teeth and then hit “manufacture” in the software; these are sent to the next room for manufacturing; a process very similar to a 3D printer. This is followed up by some typical dental prep work for the incoming implants. A fantastic opportunity for Dr. Heineken, assisted by Stephanie as well as another doctor, to demonstrate their artisanship, expertise and craftsmanship. This work was completed with minimal pain and discomfort. After this, the newly minted crowns are test fitted and tuned. The crowns then require a final heat treatment/annealing process before they are finally implanted. Ready for immediate use. Over the course of an afternoon, I went from two empty root canals to two custom crowns, ready to use with dinner that very night! Absolutely amazing. Awesome to see the technology of the future being used to improve the lives of today. A huge THANK YOU to Dr. Heineken, dental assistant Stephanie and the other team-members at Pacific Smile Design. Everyone is very talented, professional and friendly. The office is inviting, clean and enormously capable. I was a first-time patient, but I look forward to having future dental work performed by Dr. Diana Heineken and her wonderful staff.

We truly love it there! I have extreme anxiety with dental appointments but this place really goes above and beyond to offer multiple solutions to ease my nerves. I was able to tap out and take breaks when I needed to, and the whole staff is so kind and supportive. 10/10 the new dentist for our whole family!

From the moment you walk in, you can tell this place is NICE. It is clean and feels high class and the people are always so nice. This office uses technologies that I never knew existed from my old dental office, so I know that I’m getting the best care. I am also impressed with the selection of services that they offer. I will continue to come here for all of my dental needs while I’m in San Diego, and I highly recommend that you do too.

Dr. Diana Heineken and her team provide exceptional dental care. From the moment you step into their office, you’re enveloped in a warm and welcoming atmosphere. It’s like being wrapped in a comforting hug, with the unspoken assurance that you’re in capable hands. Their skills? Not just top-notch—more like precision-engineered! Each patient receives personalized attention, as if they’re the star of their own dental show. Whether it’s routine checkups or more complex procedures like crowns and veneers, settling for anything less than the Heineken standard is out of the question. During my recent visit for veneers, I felt incredibly well taken care of. Now, my smile is a shining testament to their expertise. Thank you, Dr. Heineken and team, for turning my dental journey into something truly remarkable!

I had a great experience with Dr. Heineken and the team at Pacific Smile Design. I just got my annual exam and cleaning done and had a great experience. The staff was super welcoming and friendly throughout my whole experience. I felt very taken care of with Dr. Heineken as she was very thorough and explained everything! I will definitely be recommending that my family and friends come see Dr. Heineken for their dental needs!