I had an excellent experience at the dentist! Mindy, the hygienist, was fantastic — she was gentle, thorough, and made sure I was comfortable throughout the entire cleaning. Josh did a great job with my X-rays, ensuring everything went smoothly. I really appreciated how Dr. Kirpekar took the time to explain my dental needs in detail, answering all my questions and making sure I understood the best course of action. It's clear that the team is dedicated to providing top-notch care, and I left feeling well taken care of. Highly recommend!

Recommend avoiding Pacific Heights Dental. My experience started off great with Dr. Bui, but after being transferred to Dr. Eriksen, it became the worst dental care I’ve received. She has been consistent in negligence and likely has extended my treatment by over a year. I share the sentiment of the other reviews below. I’ve since been switched to another more competent dentist in the practice, but once my Invisalign treatment is done, I’ll be glad to never have to return. 1. Negligence: Pretty sure Dr. Eriksen forgot to order my Invisalign trays. She never followed up with me on this. 2. Poor communication: When I called politely to ask about my care, I was met with rude responses from both the receptionist and Dr. Eriksen. 3. Lack of care: Dr. Eriksen repeatedly forgot key details about my treatment, like assuming I was there for a cleaning instead of Invisalign. I yet again had to remind them. Beyond this, the practice has major issues: surprise billing months later, extremely rude staff, long wait times (40+ minutes past appointment time), and last-minute cancellations with no empathy. I understand staff may be overworked, but this lack of professionalism and care is unacceptable. Patients deserve better.

If there was a way to give 0 stars that would be most appropriate. The front desk is a 3 ring circus and it trickles down from the dentist, who cancels and rebooks more than not. I made an appointment to get teeth whitening and it was canceled and rebooked twice. It was rescheduled a third time and I was not even booked in for the services that I signed up for online. The 4th time cancelled. Extremely unorganized, never once an apology or thoughtful response on the numerous cancels. They seem to be an unreliable mess and the front desk staff - cant even accomplish the BASIC niceties of professional courtesy.