Image Orthodontics - Westborough Blvd

Had an appointment for new set of retainers and was expecting they'll scan my teeth again because it's been 2 years since the last time I picked up my last set. Was surprised and very happy that they don't need to do the scanning again since they still have my mold and the new set was ready for me to try on.🤗 Thanks to Sam who has a very welcoming personality. You made my day!😇

This place is super confusing, probably because it's a huge business across the bay area. On my very first consult, I met with a woman orthodontist (Dr Cua), on my second consult & confirmation appt, I had a male ortho (Dr Wong). Today I went in to put in my Invisalign for the very first time, and neither were there to speak with me (but that's ok because the person who did treat me was great). it's just that knowledge is lost every time and I have to re-explain. I didn't like the fact that not one person was in charge of me.Today I was running late for my appointment so I called to say "sorry i'll be 10 minutes late" the receptionist says "ok, we can hold your appointment for 10 minutes" well that's exactly when I said I'd be there?.. Lo and behold, once I get there, I am sitting in the waiting room for FORTY. MINUTES. Until I finally see the ortho. I get patients run behind and your schedule goes awry but if your schedule is already so behind, whats the point of threatening me with saying "you only have 10 minutes leeway"? Everyone else in the waiting room was also waiting 30+ min like me, so if you have an afternoon appointment expect a long wait.

Staff are always kind and super friendly.The place is warm and welcoming.I wasn’t sure and confident with my choice of treatment but the doctor and the staff took extra time to have me come back for another assessment. Their patience and knowledge made me feel like I am where i should be.Over all experience - fantastic and highly recommend the place.