Imagine Orthodontic Studio

Do your research before going here. Dentist is good. The staff for the most part is good. However, the 1,000 off when you get the braces that same day is no good as they will add 1,000 under "other". If you have insurance DEFINITELY do not fall for this! Let them send in a pre verification to your insurance company. Review your copay and make sure you will be charged correctly before signing a contract! Once you sign a contract they make it difficult to speak to regarding insurance issues. Assuming every policy is the same and getting upset because it is addressed, is just unprofessional. We all make mistakes and apologizing and correcting them is what is right. Your insurance company will tell you who's in network and who they recommend. Go to where your insurance recommends! My insurance placed me on hold to try to speak to them regarding some of the incorrect claims so they can correct it as they were WRONG and they insisted on them sending in a email instead of speaking with them. However they spoke to me and basically stated they had nothing to speak to the insurance about . Do your research, save yourself the headache !

Everything you see and hear online about how amazing imagine orthodontic studio is what you get in person . Today we started the process of my son getting braces after his consultation. The office is clean and beautifully set up. Delisa & Stephanie was amazing and was very patient with my son while in the process installing his braces .

I'm very happy with most of the staff. I feel like the staff needs more customer service training. Some can be very rude when it comes to answering questions 🙄. And the financial department definitely needs help. The financial department filled out my claim incorrectly and didn't provide the correct information to the insurance company. Additionally never followed up or contacted myself with any updates. When I called and spoke with a young lady, she was very rude. Hopefully they will correct this issue.