There was no communication with me about whether my appointment would be kept during a snowy day. While I receive plenty of texts when I have an invoice and to prepare for an appointment, the day of the appointment no one answered the phone from 7:20am-9:15am (they open at 8am), and no texts were sent. The website was not updated about snow cancelations. I had to use my best judgement and no make the trip given no communication from the dental office.

Snow storm day: called 3 times, left voicemails and texted. The outgoing message said they were open but busy with other customers and to leave a message. I did. I also received a text response “Thank you for choosing Chavis, Dental Town DC! We are open but we are currently assisting another patient. Please feel free to leave a message or text us.” I walked 30 min in the snow only to arrive and the office be closed. I then had to walk back home another 30 minutes. Horrible customer service to not call or email that appointments were cancelled that day. Or to update their outgoing message.

Front desk and medical staff are very patient. Medical staff explain everything and check in to see if you have any additional questions. As a bonus, when you check in online for return visits you have the option to just update information that has changed and do not have to reupload photos of your insurance card and photo ID if these have not changed.