On the Go Braces

Great service at an affordable price!!Update: My braces were taken off today after two years of service. Everything was going great until I realized my braces were not going to be taken off until the balance was fully paid (not communicated when I signed my contract with The SmileStore). My old contract stated that permanent retainers were included but with On The Go Braces, I was only going to get the TOP Permanent retainers which I guess it’s better than nothing (the doctor was going to add a note on the account but I guess he forgot) I was told to come back today after removing the top braces a few hours later to get the retainers and I’m given the plastic removable ones. The staff is great but communication with the customers is just not good. I will not be getting the top permanent retainers because I can’t keep taking time off from work for this. (I have been coming in every two weeks for a while thinking my braces were going to come off, only to get the braces loosen up and my teeth moving again) If you’re going to use this place make sure to read the contract and pay the balance as soon as possible so you don’t get stuff with braces for years!

Horrible never no one NEVER ANSWER the phone at any location. If you have an emergency you are out of luck like how I am now. Would never recommend to no one!!!!!!!!!!!!Part 2: I got a called from a manager by the name of Jessica who threatened to discontinue my child’s service because of the review I posted. I was informed that if I don’t take down the review above down, that my son can no longer receive his treatment. After the frustration and the disrespect that I feel, I thought about finding another facility and provider who treats their patients with love and care and not just about the image portrayed.Thanks to Kanisha who is very understanding and knows how to have a proper respectful conversation, I will continue care. Kenisha the only reason I am changing my 1star review to 3. Hopefully they can fix this answering phone situation at the end of the day this is a business busy or not someone should be answering the phone firming business hours you never know what emergency a patient is having at the moment given.

Highly recommend! 🤩This place is amazing! Clean, friendly and leadership that is attentive and receptive to their patients needs and wants. When speaking to their patients they take their time and give you individualized attention. I also appreciate their integrity and transparency when setting expectations.Also I have witnessed the dynamics of their patients includes those with disabilities and they have been top notch with both equity and inclusion. Its a wonderful place to experience breaking the typical cliche of "hating the dentist". We look forward to going.Thank you all the staff! 🙏💗😊