Canyon Lake Smiles

Upon arrival the secretary informs me Dr. Leslie is on vacation and I’ll be seen by someone filling in who flew in from California. I asked about getting a cleaning done from her and she said “ I’d wait for Dr. Leslie for that in a disgruntled manner giving me the impression she didn’t think the Dr knew what she was doing- which was unprofessional. I was upset I was told Dr. Leslie was out on vacation upon arrival instead of informing me before via phone/text/email. It would have been appropriate to know that Dr. Leslie was on vacation ahead of time so I could have rescheduled. I was there to get my permanent crown on. The crown was huge and didn’t fit well at all and Dr Leslie was worried about the lab not bringing back a good fit. I asked the substitute Dr “ what will you be doing today.” She said “ I’m going to numb you and put the crown on.” That’s when I stopped her and said “ well can you inform me how to tell if it fits because it feels very large and it’s rocking from side to side in my mouth.” I could feel the crown wasn’t properly fitted. What was alarming was had I not asked or spoken up the dentist was going to numb me and do whatever she wanted without providing me information or caring the crown didn’t fit. She then began to shape the crown down and mark my bite without numbing me. I felt very anxious there as she and the technician were highly unprofessional almost catty back and forth with attitudes passing the tools back and forth. The Dentist seemed anxious like she didn’t really have the experience or knowledge of what she was doing. She shaped the crown and then installed the crown where I felt it didn’t fit very well but I already paid and didn’t really know what else to do. Then the tech comes in and has me sign a waiver for liability that there’s a warranty on the crown which I found strange because why do that after why not before? - like she was trying to cover her a** because she knew she did a poor job. Next we were arranging me to come back so she could check the crown in 3 days and I was scheduled for 4 fillings. The secretary and the technician informed me there were no openings for that day and booked out until the next 2 months. However, the dentist pulled up her schedule where I could see it and was wide open and scheduled me then and there. It felt like the secretary and the tech were trying to avoid having to work so lied about the schedule or something. Well, the day of my appointment arrives and the substitute DR apparently left that same day back to California for an emergency. I wasn’t informed when Dr Leslie should be back from vacation. I went to research who the substitute dentist was and she didn’t have any reviews but she had Instagram photos online that she graduated in 2022. I would have appreciated Dr. Leslie doing the crown and being informed ahead of time instead of a recent graduate. I scheduled an appointment with Bulverde Dentistry and Orthodontics for the fillings and the Dr did them well and it cost half the price with insurance. She didn’t like the look of my crown but wouldn’t touch it given there’s a warranty on it with Canyon Lake Smiles. The warranty lasts 2 months which they don’t inform you of -instead I had to ask. Also, when I went to ask for my dental records the office manager said she would give them to me but didn’t and I called the next day same thing happened and then the next day the same thing happened and to this day I don’t have my medical records. The office staff doesn’t seem to have any experience in practicing empathy or customer service skills. I expressed my concern to them but didn’t receive any empathy or acknowledgment. I really valued Dr. Leslie and was excited for her to be my dentist. When Dr Leslie did the cleaning, crown fitting and cavity removal I had 100 % trust and felt very comfortable, as she’s thorough and gentle and walks you through everything. She’s a very unique dentist in that regard, but after the unprofessional behavior of the staff and the Substitute Dr I am still very wary to go back.

This was my first dentist visit in 20 years due to extreme anxiety! The entire staff took such great care of me and helped me feel so comfortable and at ease. They took the time to explain every step of the process, and never made me feel ashamed for taking so long to go to the dentist. Dr. Smith and the entire staff really made my day! They deserve more than 5 stars! I actually look forward to my next visit! Thank you so much Canyon Lake Smiles from the bottom of my heart for helping me overcome my fear today!

Dr. Smith has the cutest personality. She talks you through everything she does. She's very thorough and meticulous. She makes sure you're comfortable with what she's doing.My previous dentist 'patched' what I thought was just a worn area like a crevice at the gum line. $200 for the 'patch' that lasted 2 weeks. Dental floss pulled it out. The crevice was really a pretty bad cavity with decay that was not removed by my previous dentist.Fingers crossed this filling will work out. Either way I appreciate the time Dr Smith took to repair the tooth.

It's hard to say that a tooth extraction is a pleasant experience. So I'm not going lie. Dr. Smith and her team did everything in their power to make it as comfortable as they possibly could have. They did an excellent job keeping me as relaxed and pain free as they could. I appreciate their promptness in addressing my problem and removing the cracked molar that was causing me so much irritation. They were, truly, wonderful to work with. I appreciate them all very much.

Appointment was for 11am. I arrived on time for my first visit. I was out by 11:45am. Every step along the way was explained and easily understood. Dr. Smith cleaned my teeth. I've never had a Dr clean my teeth. The hygienist polished and flossed my teeth. I suppose she wanted to see every tooth up close. I need one filling. I'll be back next week to get that taken care of. I did not want to switch dentist but mine stopped taking my insurance. But I think Dr. Smith is a good fit.

Very frustrating, did not enjoy my experience here. They do not prescribe anything for pain or aftercare after a tooth extraction, and you do not have the option to get sedated or knocked out. They do not seem to have an oral surgeon on staff. Will not be returning here again.The total lack of care over pain management is inhumane and appalling here. I wish I had never let these people remove my wisdom teeth. The sound of my teeth cracking and ripping from my gums is a traumatizing experience I will never forget.Go literally anywhere else for major dental work.

First time visiting today and I was really impressed with all the staff. Katie at the front desk was very helpful and kind, Robyn who did my x-rays was extraordinarily professional and personable, and Dr. Smith was terrific. I'd never had my teeth cleaned by the dentist, only by hygienists, but Dr. Smith did the cleaning herself with some kind of sonic scaling method that used a lot of water which got my teeth very clean. Dr. Smith was also so very professional and personable and she even said she liked my name and had never heard it before. They have a very nice office, clean, modern and play nice music. Having a TV to watch as I was getting my procedure was an added bonus. And I noticed they even have bottled water in a small refrigerator in the waiting area. I will definitely be going back in 6 months for another cleaning and will also have them replace a filling that recently fell out of one of my molars. Best dentist and staff I've experienced in a very long time. Thank you for a great visit!

NOT HAPPY !!!! I have been to Smiles Canyon Lake 9 times for the same issues.Crowns only lasting 1-2 days.Bridge cracked while trying on needed to send back to the lab.Wait 2 weeks for replacement to come in.Replacement again failed on the initial fitting.Wait 2 more weeks.Again the Lab failed to supply the proper product.I was told I will have to wait for anther appointment in order to make new molds (for the 3rd time) and I have to wait , who knows how long for the next product to show up and again schedule another appointment.11-12-13 visits for the same problem seems very extreme .I am a Contractor and in 27 years I have never put any of my clients through such inconveniences.

Dr Smith was amazing yet again. Only problem this time is I had appointment at 11am and they were closed, door locked. I called and was told my appt time was 11:30 and argued with me. At 11:30 they opened and I had to show my confirmation text that showed 11am appt. They changed it apparently and didn't notify me nor did I receive an apology.

I had a great experience at Canyon Lake smiles! The front desk staff, and the waiting area, were inviting & cozy. The dental assistant/hygienist was thorough and gentle with the x-rays. The icing on the cake was Dr. Smith who took her time, explained each step in the cleaning, was careful of my sensitive teeth, and did a great job! I’d highly recommend Canyon Lake Smiles.