Pilsen Smiles

I have gotten a deep cleaning, 3 wisdom teeth pulled, and am about 3 months into SureSmile.Then I had my 3 wisdom teeth removed, all on the same day at my request. Everything seemed to go well aside from them forgetting to prescribe me antibiotics, which they later realized their huge mistake a prescribed it to me after I came back in with concerns. It was upsetting they made such a huge error and risked me getting an infection, but in the end, nothing happened so I told myself there's nothing to be upset about.For my SureSmile, I have had 3 appointments for it, every single one of them rescheduled a week before appointment, even though I had these appointments about a month in advance. After the first one, I was upset because it wreaked havoc on my schedule, but you know, it happens, could happen to anyone, so I rescheduled. Second time, it got on my nerves, I was starting to feel like my appointments and I should be taken more seriously considering I've spent several thousands in less than half a year here and I've been more than patient so far. Unlucky. Today, I get the call on my third appointment in a row needing to be rescheduled. This time I have to tell my group I won't be going camping with them.Edit: They have since addressed this issue and let me know they have put systems into place to prevent any one person from getting rescheduled over and over. It is good to see a business take criticism and improve. Despite the prescription and scheduling issues, the treatment you receive is very good, as all the other reviews say. I feel secure about treatments and procedures when I am in the office. If there are any issues, management is open to being contacted, I realize that now.

They are good at what they do, and it's a very friendly environment. I've been there twice and had different dental hygienists and dentists both times. The dentist who saw me the first time was the only person who wasn't super friendly. And she wasn't necessarily unfriendly, but she seemed to be in a big rush. I think my cleaning took much longer than expected since it had been 5 years since my last dental visit. The dentist talked a mile a minute at the end of the appointment when she was summarizing what products I should consider and what follow up I needed to do. She talked so fast I barely took in any of what she was saying. After about 2 hours in the chair, I was so ready to be out of there that I didn't mind her rush. The second dentist who saw me (Dr. Soumya Thomas) was very personable and friendly. She did a filling for me, and it felt a lot more comfortable than the filling I had done at a different place, so I think she did a good job. And every single one of the dental hygienists has been amazing.

This was the most welcoming and friendly dentist visit I have ever had in my 31 years of life.Dr. Ochoa and the personnel are top notch, highly recommend! Very informative and detailed consultation.

I really recommend "Pilsen Smiles" it's the best dentist to go to. It's rated "4.8" which is so cool because I always look for good reviews from places before going to them. The whole staff from the receptionist, to the assistants , to Dr. Ochoa are so amazing, they do an awesome job everytime I go. They even send messages and emails on your phone about reminders about your appointments , and also instructions about what to do after your surgerys, dental work , antibiotics you need to take and how you need to take them, etc ,which is so so awesome and very helpful. They are very professional, very honest, very respectful, very friendly, very helpful. They welcome you and make you feel very comfortable, Any questions that you might have or concerns you have they are always happy to help you and answer your questions. The whole place and the rooms are always really really clean 👍 which is also awesome. The rooms even have tv's and the assistants even ask you if you want to watch anything on Netflix while you wait in the room to see your Dentist 👍. So awesome, I never been to a dentist before where you get treated so awesome like this until I started coming to "Pilsen Smiles" so if you are looking for a really good dentist thats really clean and with a really amazing awesome staff look no further because "Pilsen Smiles" is the best place to go to honestly, Trust me you will be happy you came here and you will also leave happy.

I have had the most wonderful experience at Pilsen Smiles. The staff is very professional and friendly. They truly make you feel at home offering a variety of amenities including blankets, aromatherapy, headphones, Netflix, chapstick, and stress balls. I’ve been loyal to them for two years now and would recommend this place in a heartbeat. Thank you Pilsen smiles for keeping my teeth fresh and clean!

Dr. Isabel Llamozas was kind and friendly and treated me with care. She explained all my procedures and options to me. The dental assistants were friendly and knowledgeable and put me at ease. They clearly explained what my insurance covered and the costs of anything additional. The reception staff were friendly and efficient. The entire practice was modern, clean and inviting. I am very happy with my service.

I had an incredible first-time visit to Pilsen Smiles. I frequently move and have been to several dentists (both in Chicago and around the country). This was, BY FAR, the best visit to any dentist I've ever had. Everyone was incredibly friendly and cheerful. My dental hygienist went out of her way to make me a hand-written list of all the best places to try out in Pilsen (I'm new to the neighborhood). Everyone who interacted with me/my teeth was comprehensive and genuinely cared about me and my dental health. I needed to get prescription fluoride toothpaste, and I could even get that at the office (rather than going to a pharmacy). I left with a clean smile and a coffee mug as a thank you! How sweet!I highly recommend the ladies at Pilsen Smiles!

Took my dad here for the first time today and had an amazing experience. The receptionist, dental assistant, as well as the actual dentist, were very kind and patient. They did a great job of communicating information. Overall, it's a very clean and friendly environment. I would totally recommend this dental office to friends, family, and anyone else in the community. Wishing this dental office further success :)

This would be my new dentistry!This place is clean, spacious, and very welcoming. You can watch your fav show while having your work done. The Drs are very patient and they listen to what you say before, during, and after the operations. There is no parking on the site, but there is plenty of on-street free parking nearby.The schedule for me was pretty fast, the first schedule was in a week available and I booked the follow up schedule on the next day! They have many Drs which makes the reservations and schedules more available than other locations.I strongly suggest them!

"I want to share my experience Pilsen Smile as a customer and highly recommend the service I have received. Whenever I need assistance, they are available and accommodate to my schedule, which I find impressive. Punctuality and availability are crucial aspects for me, and they fulfill them perfectly. If you're looking for a quality service, don't hesitate to choose them. I am extremely satisfied with their attention to detail!"