The Smile Center of Columbus

Absolutely do not go there. It is extremely dysfunctional. Staff has no idea what they are doing in any aspect (clerical, billing and/or patient care). Complete waste of time going there. I’m glad I took time off of work for nothing to be accomplished due to lack of communication in the office. This is exactly why many of their doctors have left the practice. Pure incompetence.

The front desk staff is absolutely amazing and I love this facility so much but unfortunately I'm not thrilled about a few things. My children and I come to this practice all of the time, and we have never had an issue. There's a doctor that we find to be very unsanitary. I just hope you guys keep in mind that Corona, and other viruses can be easily spread from person to person and I didn't like that this doctor was sick and the mask wasn't covering their face the whole time. I'd also suggest that the doctor is more gentle, and friendly. I don't have anything else to say, I give this office 5 stars due to the fact it's not their fault of one doctor's negligence. Besides my concerns, the office is very cleaned, and the staff is super friendly. They are always willing to help, as they care a lot about their patients and I usually never have an issue here.

2 bad experience with this place. First appointment they were supposed to do a treatment never received a call back from them. I called there answer was still waiting for the approval from insure after a month. Still waiting for that call a year later. Still gave them benefit of doubt when in today for a filling the DR told me she could not do permanent due to time that she was going to put a temporary filling. I asked why it takes aprox 45 minutes compared to 15. Im 40 minutes away why should i come back for a filling. Why the office did not give an appointment suitable for the procedure. Also she said she has another patient after me. So my teeth and time are less important than other patient. You lost 3 patients in your office and will make sure the military community is aware of your service and professionalism.