Hines Little Smiles

My experience with this facility happened in 2019 (roughly). My son has extreme anxiety when it comes to going to the dentist. My son was upset and crying and the staff stood around looking at each other like they weren't sure what to do. The lady who brought us back called it quits after a short while. Not a lot of time was spent trying to calm my son. No strategies were used in helping him. Unfortunately, at the time, they were not skilled, nor trained, in working with children with anxiety. The most upsetting piece was that we were there for a total of 20 minutes tops, and they still charged me a $125 office visit charge and no care was given to my child. I would definitely love my money back. So if your child has extreme anxiety with the dentist--take them elsewhere.

I took both my little girls to Hines Little Smiles and it was my girls visit. They were scared and nervous and the entire staff did an excellent job making my girls calm and comfortable. They did a great job with the set up of the office and all the extra goodies the kids get is great. I am very happy with the experience my family received and how wonderful the staff was. Our hygienist was named Susan she was awesome. But with her hair style my little one thought she was Anna from frozen it was hilarious. I am truly overall very satisfied and would 100% recommend to anyone with kids. And Dr Hines was great as well. Thank you for the great experience.

We were a client for 7 years, and have received awful customer and billing service for the last 1.5 years. After paying out of pocket for two children's procedures Hines has proceeded to bill and refill our insurance over and over again. At least three times for one child.Hines does not accept any insurance by policy, however they will bill the insurance for you. Therefore you pay in full upfront, they bill the insurance, the insurance cuts you a check. Meaning, this should be a done deal.Further, Hines has sent at least 4 different bills since our last visits. All bills are for different amounts, claiming to be for the same accoun. None are itemized more than one line per child. When I requested itemization they couldn't or wouldn't provide. Instead I was told over and over again that it's just how their system works. Well maybe the system is broken because line 1 for $87 plus line item 2 for $87 does not equal a total bill of $87. Also, why are the payments not being shown on the account summary billing statement. And why are all four bills a different amount?My last communication was with the office manager who insisted that I give her two to three days to review the account and she would provide a phone call to discuss the account. I requested a printed itemized full summary for our entire account history. I haven't received either call or printed history. However I did receive another insurance EOB billing attempt from Hines since my last communication. They resubmitted for payment in Oct 2023, for services provided in Feb & March 2023. All services were Paid in full (we have receipts for all procedures.The positives: The kids were never stressed to go to the dentist which is securing since one of our has high medically triggered anxieties.Big issue, NO ONE answers the phone or responds to email. Sometimes, only sometimes, return calls are received. We have had two mouth incidents that we couldn't reach the dentist to consult and confirm if we needed to be seen or not. Their emergency line is "Facebook messenger". Which is also not monitored as they say it is.Dental care is some of the most important care you can offer your children to medically set their health up for success in their life. Proper care can prevent cardiac issues and so much more. Unfortunately at Hines we were just a number and a dollar sign. Our family of 6 has moved on. And I won't recommend this practice going forward.{Ask me two years ago and I would have given a 5 star recommendation. Sad times. }