Smiles West - Covina

Worst service I’ve ever experienced! At first I had an appointment for end of Jan 2024 that appointment got cancelled because of over booking, than I got another appointment beginning of Feb the dentist had an emergency and I had to rebook and now my appointment got pushed to march! If you need a dentist you have to book months in advance and hope that they keep the appointment. I wouldn’t recommend this dentist I’m sure a 1 star dentist would have better service!

This is for sure a scammer dentistry.My insurance company called me to ensure that my plan covers 100% of the basic treatments, which no copay should incurred at all.Today they were planning to charge me $450 for right side deep cleaning, and another $450 for left side deep cleaning, just for the copay! And insisted that deep cleaning has to be done by two different visits. SUCH A SCAM! Unbelievable.Then there are 2 other services not covered by insurance, one is the periodontal gum disease and they wanted to give me the teeth trays and medicine, and it is $475 each, you need two for top and bottom. The other one is to repair my broken filling and it costs $300.When my insurance company Aetna called them and asked about the copay, the lady from the dentistry lied and said that that was for the periodontal disease trays, and said that no other payment as insurance covered it. WHAT A LIAR!I am so disappointed to know there is such existence of dark and evil dentistry here and I wish they get their karma soon.

This establishment does great dental work. However, every visit the dentist and or front staff suggest unnecessary dental work and or products/ services. They are quick to charge patients for services without looking over what they are charging you for while also not reviewing insurance coverage as well as booking unnecessary appointments (just to have you come in and pay out of pocket). Not to mention, appointments never start on time, even with filling out paper work before arrival. I would not recommend this dentist unless you like to over pay for things you don’t need or have a surplus of time to waist.