MINT dentistry | White Rock

Not a good experience. Set an appointment for a cleaning.I arrive and they insist on doing all sorts of x rays…okay. Then suddenly I needed a two visit deep cleanings, (I have had consistent cleanings for years) fillings replaced, a new crown etc.They come out with a treatment plan (an hour later) and want $1,700 cash. Plus they took so long getting to this point they said they couldn’t do the cleaning today. Could I come back tomorrow?I took time off from work to be here only to get nothing done.For “luxury dentistry” the place wasn’t very impressive and I’d like to know their justification for deep cleaning when my previous dentist has been cleaning my teeth every four months for years.I don’t trust this dentist, Cunningham and felt like I was being sold a package of services and my time wasted.I’ll go somewhere else.Update: I called my normal dentist today and they were shocked at the idea I would need a two visit deep cleaning and didn’t find anything in my records to justify it.

In February 2023, I had a crown placed by Dr. Stegall. Upon returning for a routine cleaning in March, I was informed of his departure and the arrival of Dr. Cunningham. She identified a cavity adjacent to the crown and treatment was completed. During the procedure, I experienced discomfort as water triggered my gag reflex, but she did not stop the treatment. She said it would just be a few more minutes. I almost choked and there was no apology. A few days later I had pain around the filled tooth and the crown. Despite multiple visits and adjustments, the pain persisted. She attributed it to a need for a bite adjustment. I asked her to redo the filling and she said there was no need as everything in the x-ray looked ok and would most likely be referred to an Endodontist. The pain continued so I sought guidance from Mint’s patient advocate. She had the dental director would review my x-rays. They didn't think I needed to see an endodontist so to just go back to my doctor and have her redo the filling. I returned to the office and it was evident that she was frustrated. She said that I should have spoken to her directly. There was an obvious lack of communication because I was getting told two different things and I had no choice but to seek guidance from corporate. She recommended I order mouthguard and if that did not work, she would redo the filling. Things did not improve so I was seen by the dental director, Dr. Margavitch. She was patient, kind, and understanding and did all necessary tests to ensure my root canal and crown were ok. She apologized and said my filling should be redone. I returned to Dr. Cunningham to have the filling redone. It was clear that she was upset as no pleasantries were exchanged. I went back to the office several times for her to adjust my bite. She was rude so I decided to find another dental provider as I was not going to be around a negative environment. The new dentist informed me that my crown's margins looked off. I asked Mint's office manager Dana what the warranty was on the crown and said it was covered for 5 years despite my transition to another provider. She set up an exam with Dr. Cunningham and assured me the crown was fine. It was clear that she was displeased with my presence. I later received a dismissal letter from her stating vague reasons for terminating our patient-doctor relationship. The letter stated that she had discussed the reasoning and addressed any future treatment options. This came as a surprise as she never had this discussion with me. According to Texas Administrative Code, Title 22, Part 5, Section 108, Subchapter A, Rule 108.5, a short description of the patient's current status, including the patient's current diagnosis and a summary of the patient's current treatment plan; a short description of the patient's present and future needs should be addressed in the letter. This was not the case. I contacted the patient advocate, and they were unaware of the dismissal and would contact the dental director. She was apologetic and seemed to understand. When they finally spoke to the dental director the story changed and said Dr. Cunningham had the authority to dismiss patients. They couldn't give me a valid reason. I asked the patient advocate what was going to happen if I had issues with my crown in the future since I paid for it and my insurance was billed for the treatment, she said they would NOT honor the warranty. This was contradictory to what the office manager Dana had previously said. I tried to escalate the issue, but nobody would take my calls, not even their legal advisor Kim, who the patient advocate said I should speak to. I was not going to post a review, the patient advocate said she would send me all my records and it's been over two months and I have not received them. I find it disheartening that advocating for my well-being resulted in a dismissal and unanswered questions and that they are not honoring the warranty for a service I paid for.

The first day I walked into this location, I didn’t feel welcome and that I was being judged. The reception at the front desk apologized on behalf of the experience that I had. Once I actually went in to start my root canal procedure, I had to wait almost 4 and a half hours before it was done because Dr.Cunningham had other patients she was working on. So she would work on me and then go back and forth between other patients. When I finally left the office my mouth was still numb so I didn’t feel the pain but once I could feel again. It’s was pain from the tooth just having conversations with people. Plus the tooth felt like it wasn’t filed down correctly, you could feel the grainy glue was left on the tooth. Finally two days later the tooth fell out, and I had to miss work to get it replaced on Monday. The doctor who saw me that day was so much nicer and he did a great job replacing the tooth and I don’t feel any pain. He made me want to give a 3 star review but now seeing the bad reviews for Dr Cunningham. They need to do something about the situation, if I had saw these bad reviews, I would’ve chosen a different dentist office. I would not bring my son to this dentist office