MINT dentistry | White Rock

Not a good experience. Set an appointment for a cleaning.I arrive and they insist on doing all sorts of x rays…okay. Then suddenly I needed a two visit deep cleanings, (I have had consistent cleanings for years) fillings replaced, a new crown etc.They come out with a treatment plan (an hour later) and want $1,700 cash. Plus they took so long getting to this point they said they couldn’t do the cleaning today. Could I come back tomorrow?I took time off from work to be here only to get nothing done.For “luxury dentistry” the place wasn’t very impressive and I’d like to know their justification for deep cleaning when my previous dentist has been cleaning my teeth every four months for years.I don’t trust this dentist, Cunningham and felt like I was being sold a package of services and my time wasted.I’ll go somewhere else.Update: I called my normal dentist today and they were shocked at the idea I would need a two visit deep cleaning and didn’t find anything in my records to justify it.

In February 2023, I had a crown placed by Dr. Stegall. Upon returning for a routine cleaning in March, I was informed of his departure and the arrival of Dr. Cunningham. She identified a cavity adjacent to the crown and treatment was completed. During the procedure, I experienced discomfort as water triggered my gag reflex, but she did not stop the treatment. She said it would just be a few more minutes. I almost choked and there was no apology. A few days later I had pain around the filled tooth and the crown. Despite multiple visits and adjustments, the pain persisted. She attributed it to a need for a bite adjustment. I asked her to redo the filling and she said there was no need as everything in the x-ray looked ok and would most likely be referred to an Endodontist. The pain continued so I sought guidance from Mint’s patient advocate. She had the dental director would review my x-rays. They didn't think I needed to see an endodontist so to just go back to my doctor and have her redo the filling. I returned to the office and it was evident that she was frustrated. She said that I should have spoken to her directly. There was an obvious lack of communication because I was getting told two different things and I had no choice but to seek guidance from corporate. She recommended I order mouthguard and if that did not work, she would redo the filling. Things did not improve so I was seen by the dental director, Dr. Margavitch. She was patient, kind, and understanding and did all necessary tests to ensure my root canal and crown were ok. She apologized and said my filling should be redone. I returned to Dr. Cunningham to have the filling redone. It was clear that she was upset as no pleasantries were exchanged. I went back to the office several times for her to adjust my bite. She was rude so I decided to find another dental provider as I was not going to be around a negative environment. The new dentist informed me that my crown's margins looked off. I asked Mint's office manager Dana what the warranty was on the crown and said it was covered for 5 years despite my transition to another provider. She set up an exam with Dr. Cunningham and assured me the crown was fine. It was clear that she was displeased with my presence. I later received a dismissal letter from her stating vague reasons for terminating our patient-doctor relationship. The letter stated that she had discussed the reasoning and addressed any future treatment options. This came as a surprise as she never had this discussion with me. According to Texas Administrative Code, Title 22, Part 5, Section 108, Subchapter A, Rule 108.5, a short description of the patient's current status, including the patient's current diagnosis and a summary of the patient's current treatment plan; a short description of the patient's present and future needs should be addressed in the letter. This was not the case. I contacted the patient advocate, and they were unaware of the dismissal and would contact the dental director. She was apologetic and seemed to understand. When they finally spoke to the dental director the story changed and said Dr. Cunningham had the authority to dismiss patients. They couldn't give me a valid reason. I asked the patient advocate what was going to happen if I had issues with my crown in the future since I paid for it and my insurance was billed for the treatment, she said they would NOT honor the warranty. This was contradictory to what the office manager Dana had previously said. I tried to escalate the issue, but nobody would take my calls, not even their legal advisor Kim, who the patient advocate said I should speak to. I was not going to post a review, the patient advocate said she would send me all my records and it's been over two months and I have not received them. I find it disheartening that advocating for my well-being resulted in a dismissal and unanswered questions and that they are not honoring the warranty for a service I paid for.

The first day I walked into this location, I didn’t feel welcome and that I was being judged. The reception at the front desk apologized on behalf of the experience that I had. Once I actually went in to start my root canal procedure, I had to wait almost 4 and a half hours before it was done because Dr.Cunningham had other patients she was working on. So she would work on me and then go back and forth between other patients. When I finally left the office my mouth was still numb so I didn’t feel the pain but once I could feel again. It’s was pain from the tooth just having conversations with people. Plus the tooth felt like it wasn’t filed down correctly, you could feel the grainy glue was left on the tooth. Finally two days later the tooth fell out, and I had to miss work to get it replaced on Monday. The doctor who saw me that day was so much nicer and he did a great job replacing the tooth and I don’t feel any pain. He made me want to give a 3 star review but now seeing the bad reviews for Dr Cunningham. They need to do something about the situation, if I had saw these bad reviews, I would’ve chosen a different dentist office. I would not bring my son to this dentist office

I am very disappointed in this location, and if I could give zero stars I would. All of this started in October, when my daughter fell from her bunk bed in college in the middle of the night. She broke both of her front teeth. We came to this location for help and they placed two temporary teeth on her front two teeth. This is when the nightmare began. We had to return to the location not once, but five times to put the temporary teeth back on. Twice on the same day. The first time she was in her uber back to campus and they started to melt away. The quality was horrible. Once she woke up in the middle of the night and one of them had come off. The final straw she was in the dining hall eating a sandwich before practice and it came off. We were able to get her into the Ft Worth location closer to campus and they did an outstanding job with replacing the temporary tooth that had come off. Even they were taken aback at the quality of the tooth. It was unfortunate that they could not fix the one next to it because it looked horrible. Even the Dr on duty agreed that the quality was horrible. While waiting for this office to get my daughter's permanent crowns in it has been issue after issue until finally I had enough and requested that she be transferred to Ft. Worth location. After waiting they finally received my daughter's crowns in but unfortunately were unable to put them on because the White Rock location did not build her tooth up right so the crowns did not fit. Here we are going into the 6th month , and yes I say 6th month, $2300 later, and she still has no crowns. I am very disappointed in Mint. Nobody takes into consideration the time she has to continuously take off from class, uber rides or me taking off from work to come take her. This has been horrible and after this is finally over, if we ever get there, I will not be using them again. Not to mention we were emailed a $100 credit to use but for whatever reason they over looked that as well. I would seriously do some research before coming to this location for dental work. The photo shows the quality of the tooth they put on. The one on the left is the one that managed to hang on and they messed up the tooth that is missing the crown. It was not properly built up to hold the crown. My daughter had beautiful teeth and this is a hot mess!.

Great kind customer service from dental staff, not as much from the front desk. They informed the schedule was running ahead and I agreed to change my 4:30 to 4pm. I was running about 10 mins late for the 4pm and called to inform. The lady who answered the call seemed to want to penalize me yet I was respectfully informing at 3:59pm and THEY were the ones saying it was a slow day 🤷‍♀️

Dana at the front desk walked me through all the paperwork, payments, and her customer service is stellar. Alexis the Dental Assistant, and the hygienist, Jacqueline was so patient with me and are top tier with their professionalism and the way they completed each part of my treatment yesterday. Dr. Cunningham, the Dentist was amazing as well because my blood pressure shot up when I arrived ( because I was nervous). They turned on the music, dimmed the lights to provide me a quiet atmosphere, and even waited an extra 45 minutes for me to calm down. I was checked on every 20 minutes until my blood pressure was an a reasonable number to begin my treatment. Once I was at a safe blood pressure read I given the numbing gel, and additional numbing meds. I walked in with a scattered mindset about the treatment, and left out willing to come back to finish up the rest of my treatment the following week. Thank you the staff at Mint Dentistry White Rock- Garland.

I went here because the reviews were good and the hype about mint dentistry, but my experience fell short. The woman at the front was very polite and friendly. It was the DDS that turned me off, it felt like she couldn’t wait to be done and she had to pull her own teeth to be personable. I don’t hear well and they also have music playing and and she said something that I heard as “ you had 4 teeth pulled?” And I replied “actually I had 7-8 pulled” and she said “ yeah, I said AT LEAST 4” with her hands raised… her tone made me want to just get up and leave I understand it is very hard to deal with people in any healthcare setting all day and I empathize considerably. She was very fast and efficient just not the personality fit for me and came across as rude to me. The advertising for the mint dentistry just didn’t add up to my experience at this office; not for me.

I was so happy when mint dentistry figured out how to navigate my insurance. For four years, I couldn’t find a member dentist to take my insurance. My insurance is Blue Cross Blue Shield.They had a nice office with a friendly staff. And good dental service.

Very disappointed in the level of service from Mint these days...perhaps they have grown too fast and forgot what customer service is. I went to this location today and finally at 55 minutes into my visit, I was told I needed a deep cleaning and it would be $400... and I would have gladly paid it if I had been told this 20 minutes into my CLEANING appointment but at 55 minutes and numerous excuses, it is a definite no. I have now given up on Mint. Update...I received a certified letter today stating I should seek service elsewhere...wonder if it's because I complained?

My experience with the White Rock location is one of unfortunate disappointment. Admittedly, I arrived a few minutes late, but what followed was the absolute opposite of anything resembling customer service. I had three different people sitting at the counter simultaneously attempting to explain to me that I had two appointments, and had missed one, and that the other appointment was 45 minutes after the first. I wasn’t aware of two separate appointments, but unsurprisingly, the one that I “missed” was the lower cost straightforward cleaning, and the one that I could still make was the for the more expensive fillings for which there was a sizable copay attached. Clearly, I’m not entirely surprised that I “missed” my appointment, which was a result of a last minute call that I couldn’t avoid. However, the attitude and confrontational nature of the three front desk staff all telling me at the same time about these two separate appointments and how I’ve missed the first, was both confusing initially, and ultimately combative and almost pejorative in some sense. It would have been an entirely different experience if there was instead one knowledgeable person explaining my options, allowing me to participate in the decision as to which procedure I would like to undertake in the time remaining, and even for a moment considered the fact that the lobby was entirely empty with no one waiting other than me. Add this to my first experience last week when I came in for the initial exam and treatment plan. The whole thing simply felt transactional, unnecessarily glossy, and nothing resembling the type of attentive, positive patient experience that so many medical teams work hard to deliver everyday. Needless to say, I simply abandoned the entire appointment and will find a less commercial, more human-centered dentistry practice for my dental needs. My suspicion going in the door was that this would be a high-volume, get-them-in-and-out type of establishment, complete with glitz and glamor, more retail, less human, and I set aside my bias, only to regret it in the end.