Advanced Orthodontic Specialists - Elmhurst

Excellent treatment. Comfortable waiting area with video games for kids. The washroom is always clean& offers water and outer sink to brush your teeth before your exam or treatment!How novel!All personnel smile! Treated with friendly, professional courtesy.Dr. Bicknell & Dr. Bond are very encouraging.I don't mind the trip, quite a distance, because of my positive experience at AOS.Thank you all!Linda K.

Saddened to say my braces experience with AOS was not worth it. I loved the doctor and Liz, one of the specialists. They were great. However, I'm almost two months post braces removal and my teeth are worse than when I went in. I had braces once before AOS (didn't work out with my first ortho for many reasons), so during my consultation with this office, I made it clear what my biggest concern was (my two front teeth). They assured me they could take care of it. 12 months after my braces were put on, they removed them. I should have known the day of the removal that my teeth would not be straight. There was a visible gap between my two front teeth. But I was assured that with my retainers, it would close up. Long story short, it did not work. So I called not even a week later and told them of my concerns. I went back in (DID NOT see Dr. Bicknell) and the first specialist, which I should have gotten her name, was beyond rude and had the worst attitude. She "could not see what I was talking about" even though my teeth were clearly not aligned and no longer straight. Liz, my favorite employee there, luckily stepped in and helped. Sure, she was able to fix it at the moment. However, I was not given a new nighttime retainer. They said to call if the issue came back, but with the way they treated me last time, I do not feel comfortable anymore. It's all about the money clearly. And btw, the two weeks of wearing my retainers every day, all day did nothing. I am sooo unhappy with my teeth, I am still stuck paying this office another year, and have been on the hunt again for a new orthodontist. I am hoping that the third time really is the charm. I am shocked that they have 5 stars because on Yelp, they have a 3 and I think someone else on there complained of the same thing. It's a shame.

Their office staff are liars, their associate is not able to handle challenging cases and their owner wouldn’t engage in handling a challenging case. It seems they are only in the business for the easy money. Multiple visits with the same repair attempted and the same results, more breakage. When asked about a financial status to decide if we should get a 2nd opinion we were discharged. Note: Our experience was at the Forest Park location but it’s the same business.