Hawthorne Smile Spa

Some of the people I learned to appreciate over the years of coming here: Vilma (I absolutely love you), Maria, Rommy, Beth, Dr. Joyner (truly cares & knows what's best for her patients) and a few members of the new orthodontist team that came on board (sorry, cannot remember their names). These people have seen me cry during procedures (I get terrible anxiety) or simply have tolerated me at times when my attitude wasn't the best. I will say however, they haven't been the best at keeping appointment times. I'd understand patients have to wait, but more than 30 minutes is not ok! I hope this changes because it has been a continuous issue for me. Other than that, when it comes to bringing your kid(s) I will admit everyone in there have always been super sweet, caring, and attentive.

It is with a heavy heart I write this review. I have been taking my 3 children to Dr. Joyner since they were about 4 years, they are now in their 20’s. I have never experienced such unprofessional treatment. I visited for myself yesterday, I requested meds for my gum infection, call to follow up today! Elizabeth “Beth” answered, I identified myself, she said nothing, after holding for seconds, I said hello, she respond”hold on I’m logging” I reply how would I know what you were doing? She said nothing, kept me on hold and never came back to the phone, I hang up and called back. She pickup the phone, I can hear her speaking in Spanish to a client, she never came on the phone. I blocked my caller ID and called back, she answered, I told her that, she was rude and that’s no way to handle clients, she states “ I don’t care what you have to say” and she Hangup in my face once again. I called back, and ask to speak with her supervisor, she said”no one is here today”, call back on Monday, again Hangup.I called back! Romy answered, I told her about my encounter with Beth.As a Black Owned Business Owner, we are held at a higher standard, to provide our highest level of Customer Service experience. Elizabeth (Beth) SHOULD NOT BE WORKING IN THIS FIELD OR AT THE FRONT DESK OF ANYONE BUSINESS.

We are always very well attended at Smile Spa Hawthorne, Drs. are amazing, their communication is clear and effective, which gives us a unique sense of security. After having had bad experiences with other clinics, we are extremely happy to have found them. Now, finally, we can enjoy dental care without any worries. Thank you very much for taking such good care of my boy’s dental health!