I made a payment for $350.00 over the phone and all that I requested was a receipt, this was 10 days ago. I was told by LaKishea that she would send me an email receipt today and I still didn't receive it, which is what she told me 10 days ago. I called today and spoke with Eric who sent me a receipt instantly and then stayed on the phone with me to confirm that I received it...that's how you conduct business. I feel as though my ask was very simple. Please train your other employees like Eric. I supervise 15 direct reports so I understand firsthand how vitally important it is to stand on business.In response to the reply, it is your staff's responsibility to inform the customer of this policy, instead of stating that she'd send it right over, which is something that Eric did within seconds. Again, my ask was very simple and I am very understanding, had I been told this upfront. My daughter is the client, however the payment came from me. Transparency and ownership is key here.

Very friendly professional staff. I was pleased with how thorough and detailed the service was. The dental hygienist, Erik, was very helpful and educated on preventative options, as well as potential options for cleaning teeth at home. Getting the X-rays were a little uncomfortable. I’d recommend that the patient be provided with lip balm for comfort while going through any prolonged service. Dr. Sly was very helpful in addressing an existing issue from prior care provided by an outside dentist and quickly provided some solutions and a decent treatment plan.

Shoutout to Dr. Sharel S. Sly and her team at Hermann Park Smiles who did an amazing job handling my wisdom teeth a few days ago.Amazing team! Like… from the lady at the front desk, to the assistant, to Dr. Sly herself.I got in and out. Here are some of the things that stood out:1). Dr. Sly is a black woman! How many black female dentists do you know? In addition to this fact, she has a nonprofit aimed at recruiting more black women to the practice.2). When I say I got in and out, I mean it. There weren’t a million pages to fill out, or a long wait. They’ve got the process down to make it convenient. They did all the research around my insurance provider etc. before the appointment, and they have a digital system to sign waivers/terms via your phone.3). They’re patient. If you know me, you know I don’t do pain or the unknown. Maybe it’s the Virgo in me 😂. She and her staff explained what the process would look like, and answered my crazy questions. “Will I be able to talk later today?” “What will the pain be like before, during, and after?” Those were just a couple.4). The staff is a vibe. Everyone was so friendly…. I won’t say “I can’t wait to go back” because… ya know… it’s the dentist… but when it’s time, I’m going to Hermann Park Smiles.If youre looking for a dentist, I give them 5 ⭐️s!Highly recommend…