I made a payment for $350.00 over the phone and all that I requested was a receipt, this was 10 days ago. I was told by LaKishea that she would send me an email receipt today and I still didn't receive it, which is what she told me 10 days ago. I called today and spoke with Eric who sent me a receipt instantly and then stayed on the phone with me to confirm that I received it...that's how you conduct business. I feel as though my ask was very simple. Please train your other employees like Eric. I supervise 15 direct reports so I understand firsthand how vitally important it is to stand on business.In response to the reply, it is your staff's responsibility to inform the customer of this policy, instead of stating that she'd send it right over, which is something that Eric did within seconds. Again, my ask was very simple and I am very understanding, had I been told this upfront. My daughter is the client, however the payment came from me. Transparency and ownership is key here.

Very friendly professional staff. I was pleased with how thorough and detailed the service was. The dental hygienist, Erik, was very helpful and educated on preventative options, as well as potential options for cleaning teeth at home. Getting the X-rays were a little uncomfortable. I’d recommend that the patient be provided with lip balm for comfort while going through any prolonged service. Dr. Sly was very helpful in addressing an existing issue from prior care provided by an outside dentist and quickly provided some solutions and a decent treatment plan.

Shoutout to Dr. Sharel S. Sly and her team at Hermann Park Smiles who did an amazing job handling my wisdom teeth a few days ago.Amazing team! Like… from the lady at the front desk, to the assistant, to Dr. Sly herself.I got in and out. Here are some of the things that stood out:1). Dr. Sly is a black woman! How many black female dentists do you know? In addition to this fact, she has a nonprofit aimed at recruiting more black women to the practice.2). When I say I got in and out, I mean it. There weren’t a million pages to fill out, or a long wait. They’ve got the process down to make it convenient. They did all the research around my insurance provider etc. before the appointment, and they have a digital system to sign waivers/terms via your phone.3). They’re patient. If you know me, you know I don’t do pain or the unknown. Maybe it’s the Virgo in me 😂. She and her staff explained what the process would look like, and answered my crazy questions. “Will I be able to talk later today?” “What will the pain be like before, during, and after?” Those were just a couple.4). The staff is a vibe. Everyone was so friendly…. I won’t say “I can’t wait to go back” because… ya know… it’s the dentist… but when it’s time, I’m going to Hermann Park Smiles.If youre looking for a dentist, I give them 5 ⭐️s!Highly recommend…

I've never been late for a doctor's appointment until today. When I arrived I was pretty disoriented and apologetic but the staff welcomed me with pleasant smiles and made me comfortable right away. I've never experienced this kind of service in any clinic I've been to in my 10months living in H-town. They were all very professional and patient.

I had the best experience at Dr. Slay her staff was wonderful very professional and understanding. Everyone took the time to listen and Dr. Slay address my concerns as well as listen to me rant about my breast cancer. I have bad anxiety and they made me feel comfortable. I can go on and say many more positive things about Herman Park Smiles.

Me and my husband went in for routine dental work, x - rays, and questions about my husband teeth. From the time I call the office to make an appointment…up until the day of the appointment the staff members were friendly and welcoming. In all my years of going to a dentist I never met a dentist that was so caring, understanding, and did everything the could to make sure their patient left happy. Dr. Sly and her team are truly amazing. My husband needed more dental work then me so I let his appointment take priority over mine. While waiting on my husband the staff gave me check ins on his progress and ensure that I was okay. Me and my husband have found our dentist after searching for awhile. I highly recommend Hermann Park Smiles office. ❤️❤️❤️❤️

Wonderful experience! From the start, Jessica was great with our phone conversation. Candace helped me with my directions when I got turned around. Walking in to the office, the vibe was amazing! Dr. Sly and Eric worked with my son, accommodating all his needs. All of my questions were answered and the vibe here gives a sense of family. They genuinely care about their patients. Thank you Dr. Sly and crew!!!

Dr Sly is amazing. She is patient, she makes recommendations that make sense. She truly cares about her patients. I remember when I first started seeing her.I had a lot of work that needed to be done. My mouth was wrecked.She took out the time to evaluate my whole mouth and map out a plan to fix everything one by one. She is a confidence builder. She is honest and works with a spirit of excellence and integrity. Her staff is amazing too.Her prices are very comparable. She educates her patients. I relocated to Houston and got connected with the BEST dentist ever.Thank you Dr. Sly

Dr. Sly has been my dentist for almost 6 years now. She's amazing and helps me to take great care of my teeth. I wouldn't trust anyone else with my teeth! Also, her staff is very warm and welcoming. Love the feasibility of scheduling appointments and the appointment text reminders. I would recommend Dr. Sly to anyone who's searching for a quality and caring dentist!

Easy scheduling and onboarding with forms. Very pleasant and knowledgeable staff with top notch customer service and presentation. The office is located in an easy to reach location with parking across the street. The interior decor is pleasant, and inviting. I am most impressed by the staff and the technology/services available in office. Very pleased from the front desk, to the assistant, hygienist and doctor. So very thankful for the education and instructions every step of the way. World class experience.