iSmile Orthodontics - Jefferson Valley

Update: They called me back and we're very polite and got things straightened out. I'm still upset about the insurance 180 situation though.They called and talked to my insurance company for an hour and said that my treatment would be covered so I agreed to move forward. The next time I went in they said it wasn't covered and the person who talked to the insurance company was no longer working there. Later I moved and my address changed, so my recurring payment needed it's zip code updated but instead of calling me or emailing me they sent an overdue notice to the place I no longer live and are charging me overdue fees. Nothing against the work they do, but imagine selling something for free and after you sign the paperwork they say actually you owe 5000 dollars sorry...

My experience from the moment I walked in the office was positive. I was greeted and the staff were extremely helpful and professional. The staff member who took my pictures and X-ray’s was extremely nice and walked me through the process. The doctor was clear on explaining what my options were. She was pleasant and asked if I had any questions or concerns before ending my consultation with her. Ms. Pryce the office manager was excellent in helping me navigate what coverage I had and spent time making calls to figure out what insurance company my dental coverage was through my husband’s employee. I will be returning to start my braces with smile orthodontics.

Not recommended.ONLY hours on Tuesday and Thursday during school hours. Not the case when we first started there. Every time we go, they have fewer hours. Sometimes they are only open one day a week.Met with 3 different orthodontists. No regular staff. So, no confidence about how a plan of care is being followed.Sometimes this summer, they couldn’t make an appointment more than 2 weeks in advance.Several times, I asked to talk to a manager, and was told the manager wasn’t available that day, then today after I asked for a call back, I was told that they simply don’t have an office manager.The braces came off a few appointments earlier than one doctor told us… is that good? Or are we simply all paid up and they are done seeing us? The doctor’s who told me the schedule is gone…Long story short-Choose wisely, you will be with an orthodontist for several years. Go somewhere where you can actually meet a doctor who will stay with you, where you can feel confident that you are getting responsible care, where you can schedule appointments. Again, not recommended.