Great service! love that they go over everything on the invoices with you and explain the whole billing process with you Jess made the whole process really easy for my son and I. I was nervous and this is a very expensive procedure, so I was wanting a thorough explanation so I appreciated her and her team breaking down the payment schedule and explaining how it worked. Really happy with this practice and how they treated me and my son highly recommend them. I was surprised when i read what some of the other reviewers wrote, i wonder if they’re reviewing the wrong location. 🤔 if you need braces go to them!!

Billing and reception do not have any customer service skills what so ever! Jessica who works for billing tried to have me pay out of pocket, for work that she knows they are in network for and my insurance covers 100% of the contracted fees between them and my insurance carrier! I already reported them trying to double dip and lie that I was only covered at 50% ortho and I even had my insurance carrier call them to confirm the 100% coverage! They are scammers, and once you call them out and inform them that they are supposed to take the contracted rate. They dismiss you and do not want to deal with you. My insurance carrier asked for a pre estimate plan cost and they refused. Insurance said they don’t want to send it because it would show that my responsibility would be $0 because they cover 100%. That’s why I chose to go with an in network ortho. Call your insurance carrier and find out how much coverage you have because they will lie to you to get you to pay the difference. Your insurance carrier gives you an estimate of benefits for you to know your responsibility portion. PLEASE CONFIRM WITH YOUR INSURANCE PRIOR TO COMING HERE!! Jessica is a liar! I attached the contract they wanted me to sign, instead of them submitting their pre estimate to my insurance and insurance notifying me of what my portion responsibility was! Please stay away!! They will lie and rip you off!!

Friendly staff, flexible, appointments are on time the staff that took care of my daughter was very nurturing and made her feel extremely responsible during her time she had her bracers taken off. The front desk staff was always patient and helped me transition from one office to the next with no issues. Special thank you and shout out to Tina she is amazing, friendly very empathetic and helped me tremendously with my daughter.