Smile Magic of Lewisville

I was told to come in early to an appointment due to wanting to get a filling taken care of. . Got there early. They took my child back and said no parents allowed. After 30 minutes, I checked in with one of the ladies. She states the Dr. would come back but she was doing fine. At another 30 minute mark, I checked back in. She stated how the dr started treatment and stopped due to a meeting he needed to go to. She stated they were very disappointed.

My kids have been going to Smile Magic since they were about 5 years old..They are now 24, 15 and 14!☺️Through the years I have seen many staff come and go.We had to wait since the last visit due to many personal struggles, however, it was like we never left!The staff was very kind and respectful.They will see pretty much anyone at any age...Including myself!There are many financial plans to choose from for those who especially right now cannot afford much.Dr. Mahmood was and has been a wonderful part of your company.Thank you so much for caring about how you treat your patients.

Horrible customer service and their “membership plan” is extremely misleading. Warning: if you buy the membership for the perks of low cost X-rays let me be the one to tell you they won’t give your child x-rays if they’re “too young” but they’ll certainly take your money for the membership and not provide you with any assistance, just pass you off to someone else and give you a referral. (And after calling the people I was referred to by them, guess what? Another referral and appointment is needed totaling 3 appointments!) What’s the point in asking for the patients date of birth if you won’t tell the parents that their child is too young to use the benefits of that membership they swindled me into purchasing?